Frequently Asked Questions

1. How do I access the databases?

Go to http://my.scranton.edu. Log in with your Royal ID number and password. Click on the Library tab, then click on the Databases link in the Library Resources box.

2. Do I have library privileges?

Yes. As a Distance Education student you have the same privileges as an on campus student. You can request books and articles in the library's collection, use the InterLibrary loan service, request Information Literacy instruction, and use the Ask-A-Librarian chat service for live research support.

3. I want to request a book that the library has in the building; how do I do that?

Log in to My.Scranton. Click on the Library tab. Click on InterLibrary Loan in the Library Resources box. Log in with the same username and password you used to access my.scranton. Click on Request a Book on the left side of the screen. Fill out the form as completely as possible. In the comments field write “off campus—distance education”.

4. I want to request a book or article that the Library does not own; how do I do that?

Log in to My.Scranton. Click on the Library Tab. Click on InterLibrary Loan. Log in with the same username and password you used to log in to my.scranton.  On the left side of this page you have the option to request books and articles. Click on the resource type that you need to request. Fill out as much information as you have into the form and click Submit.

There are no charges for requesting books or articles, but you will incur a return shipping fee for books. Books must be returned by UPS.

5. When should I use PALCI E-ZBorrow?

As a Distance Education student it is quicker for you to use ILLiad (our InterLibrary Loan system) for both Books and Article requests. 

Distance Education students should always try to use ILLiad and not PALCI E-ZBorrow.

6. What do I do if I need more help?

You can call the library at 570-941-4000 to talk to a Research & Instruction Librarian. If we are closed, please use the 24/7 Ask-A-Librarian service found at this link: http://www.scranton.edu/academics/wml/ask-librarian.shtml