The Division of Information Technology provides technology solutions and enables business process improvements that support teaching, learning and administrative functions at the University.
The Technology Support Center (TSC) staff are the first point of contact for technology services for the University community. They answer technology questions and assist in resolving requests, such as password resets, Royal Card support and services, wireless connectivity setup on devices, and exam scanning.
The TSC, in collaboration with the office of Academic and Media Services, also assists faculty with University software, systems, and other technology equipment in various classrooms and conference rooms.
For immediate classroom support, call the Technology Support Center at 570-941-4357.
There are over 200 mediated spaces on campus. These rooms are considered smart classrooms, conference/seminar rooms, auditoriums, group study spaces and recording spaces. These rooms provide the ability for faculty and presenters to use and display various forms of media. Each classroom is typically equipped with a computer, projector, screen, document camera, speakers and a control system. The conference/seminar rooms are typically equipped with a flat screen display and connectivity for laptops.
Campus Wireless Network
ROYALSECURE is our campus-wide secured wireless network. It is accessible to students, faculty and staff.
- Visit our Wireless Network page for directions on how to connect to this network.
Exam Scanning Services
Exam scanning services are offered through our Technology Support Center located on the first floor, Alumni Memorial Hall. Exams may be left with full-time staff members or placed in the secure Exam Scanning Drop box. Exams will be scanned only when full-time staff is available. An exam Scanning Request Form is necessary with every submission.
Lecture Capture: Panopto
Panopto is a presentation-capture system that allows instructors to record what happens in their classrooms and make it available digitally. The Panopto recording interface is only available through the D2L learning management system. Faculty can use Panopto on a classroom computer to capture interactions, lectures, presentations, student demonstrations and role-playing scenarios. It can also be used on a faculty member’s computer to create learning modules to deliver ancillary content or pre-lecture information.
I have received a suspicious email, who should I send it to?
If you have received an email you think could be an attempt to steal your University credentials, please send it as an attachment to the Information Security Office at email@example.com.
If you clicked on the link and supplied your University credentials, please immediately change your University password by logging into the My.Scranton portal and selecting “Change PIN” at the bottom of the page.
How do I contact the Information Security Office?
For consultation or to report a security incident, you can reach the Information Security Office at 570-941-4226 or email firstname.lastname@example.org.
Since November 19, 2018, Two Step has been required for all Faculty to access to University resources, such as the My.Scranton portal and email.
Enroll Your Account
Visit scranton.edu/twostep from your computer to enroll your University account in Two Step and setup your mobile devices. If you do not have a smartphone, visit the Technology Support Center to find out more about alternative Two Step authentication methods.
We offer file storage on our campus servers, through RoyalDrive (will be retired June 2019) and Network Shares (H and G drives). Restricted data such as social security numbers, passwords and credit card information, must be stored on RoyalDrive or Network Shares.
Cloud storage is a cloud computing model that stores data on the Internet through a cloud computing provider. Cloud storage services are more easily accessible, promotes sharing and collaboration.
The following options are available:
- Call 570-941-HELP (4357)
- Email email@example.com
- Visit Alumni Memorial Hall, the number 29 (left bottom) on the campus map
Hours of Operation
Intercession Hours (1/2/19 to 1/27/19)
- Monday through Thursday: 8:00 a.m. to 10:00 p.m.
- Friday: 8:00 a.m. to 7:00 p.m.
- Saturday: 12:00 p.m. to 6:00 p.m.
- Sunday: 12:00 p.m. to 6:00 p.m.
Regular Spring Hours (1/28/19 to 5/17/19)
- Monday through Friday: 8:00 a.m. to 10:00 p.m.
- Saturday: 9:00 a.m. to 5:00 p.m.
- Sunday: 12:00 p.m. to 8:00 p.m.
We will be closed or operating on an alternate schedule during the following times:
- Friday, March 8 (Spring Break): 8:00 a.m. to 7:00 p.m.
- Saturday and Sunday, March 9 and 10 (Spring Break): Closed
- Monday through Friday, March 11 to 15 (Spring Break): 8:00 a.m. to 7:00 p.m.
- Saturday, March 16(Spring Break): Closed
- Thursday, April 18 (Easter): 8:00 a.m. to 7:00 p.m.
- Friday through Sunday, April 19 to April 21(Easter): Closed
- Monday, April 22 (Easter): 12:00 p.m. to 8:00 p.m.
- Saturday and Sunday, May 18 and 19 (Finals): Closed
- Monday through Thursday, May 20 to 23 (Finals): 8:00 a.m. to 7:00 p.m.