The Division of Information Technology provides technology solutions and enables business process improvements that support teaching, learning and administrative functions at the University.
The Technology Support Center (TSC) staff are the first point of contact for technology services for the University community. They answer technology questions and assist in resolving requests, such as password resets, Royal Card support and services, wireless connectivity setup on devices, and exam scanning. The TSC, in collaboration with the office of Academic and Media Services, also assists faculty with University software, systems, and other technology equipment in various classrooms and conference rooms.
You can come to the TSC or schedule to meet with a TSC team member to claim your email account, get your Royal Card, and setup your Two Step (DUO authentication).
For immediate classroom support, call the Technology Support Center at 570-941-4357.
There are over 200 mediated spaces on campus. These rooms are considered smart classrooms, conference/seminar rooms, auditoriums, group study spaces and recording spaces. These rooms provide the ability for faculty and presenters to use and display various forms of media. Each classroom is typically equipped with a computer, projector, screen, document camera, speakers and a control system. The conference/seminar rooms are typically equipped with a flat screen display and connectivity for laptops.
Campus Wireless Network
ROYALSECURE is our campus-wide secured wireless network. It is accessible to students, faculty and staff.
- Visit our Wireless Network page for directions on how to connect to this network.
Exam Scanning Services
Exam scanning services are offered through our Technology Support Center located on the first floor, Alumni Memorial Hall. Exams may be left with full-time staff members or placed in the secure Exam Scanning Drop box. Exams will be scanned only when full-time staff is available. An exam Scanning Request Form is necessary with every submission.
Lecture Capture: Panopto
Panopto is a presentation-capture system that allows instructors to record what happens in their classrooms and make it available digitally. The Panopto recording interface is only available through the Brightspace learning management system. Faculty can use Panopto on a classroom computer to capture interactions, lectures, presentations, student demonstrations and role-playing scenarios. It can also be used on a faculty member’s computer to create learning modules to deliver ancillary content or pre-lecture information.
Phone/Web Conferencing (Zoom)
Zoom is an easy, reliable cloud platform for video and audio conferencing, chat and webinar. Zoom licenses have been assigned to all faculty, staff, and students with an @scranton.edu email address.
To access your licensed Zoom account:
- Log into my.scranton
- Click on Zoom icon located in the waffle (top right corner)
- On the next page (Zoom sign in page), select Sign in (configure your account)
- Upon sign in you will be taken to your Profile page.
Remote Technology Tools & Resources
Various tools and resources are available in support of instructional and business continuity during an emergency. Access the Remote Technology Tools & Resources website.
You can visit us at the Technology Support Center for a Royal Card during our business hours.
You can also upload a passport style picture from the comfort of your home, and pick your card up at the Technology Support Center at your convenience.
How do I upload my image?
- Open a web browser and log into my.scranton.edu
- In the top right corner, click on the waffle icon
- Click on eAccounts
- Click on the Profile tab
- Select the “Click to submit a new photo” link to upload your photo
When will my Royal Card be ready for pickup?
Once your photo has been submitted and approved by a Technology Support Center staff member, you will receive an email from firstname.lastname@example.org to confirm that it has been printed. We will keep your card for pickup at our office in AMH. If you are unable to pick up your card at the TSC, please email email@example.com.
I have received a suspicious email, who should I send it to?
If you have received an email you think could be an attempt to steal your University credentials, please send it as an attachment to the Information Security Office at firstname.lastname@example.org.
If you clicked on the link and supplied your University credentials, please immediately change your University password by logging into the My.Scranton portal and selecting “Change PIN” at the bottom of the page.
How do I contact the Information Security Office?
For consultation or to report a security incident, you can reach the Information Security Office at 570-941-4226 or email email@example.com.
Two Step (multi-factor authentication with Duo) is required for all faculty, staff and students to access University resources, such as the My.Scranton portal and email.
Enroll Your Account
Visit scranton.edu/twostep from your computer to enroll your University account in Two Step and setup your mobile devices. If you do not have a smartphone, visit the Technology Support Center to find out more about alternative authentication methods.
Did you forget your phone? You need to re-enroll your new device because Two Step Duo functionality will not automatically transfer to the new phone. Re-enroll at duo.scranton.edu.
Do you need help with Two Step setup? Contact the Technology Support Center at 570-941-4357.
Cloud storage is a cloud computing model that stores data on the Internet through a cloud computing provider. Cloud storage services are more easily accessible, promotes sharing and collaboration.
The University offers OneDrive for Business/SharePoint to faculty, staff and students.
We offer file storage on our campus servers, through Network Shares (H and G drives). These drives are automatically mapped on your University computer. In order to use these drives, you need to be on a campus wired connection. If you need to use these drives off-campus or on our wireless network, you will need to use our remote access to do so. Click to review instructions (authentication required).