Our Services

We are committed to offering exceptional technical services to the campus community. Our services range from account operations to in-depth technical support. You will find most of these services outlined below, with additional information when available.

If you need immediate assistance, please contact our Technology Support Center at 570-941-4357 or techsupport@scranton.edu.

	Accounts, Passwords & RoyalCard: Directory Services and Authentication, Third Party Access, RoyalCard, Multifactor Authentication (MFA)
	Announcements: Portal Announcements, itservices email announcements
	Business and Administrative Systems: Argos, Banner, Imaging, Microsoft 365, Self Service and Workflow
	Classrooms, Labs & Mediated Facilities: Classroom Technology/Database, Classroom Support and Repairs, Digital Signage, Facility Design and Consultation, Virtual Labs, Software Requests
	Computers & Software: Computer Repair, Desktop Management, Remote Desktops, Equipment Requests, Hardware Purchasing
	Educational Technologies: Lecture Capture using Panopto, Exam Scanning, Microsoft Teams
	Email & Collaboration: Royal Lists, Microsoft 365, OneDrive/SharePoint, Network Drives G:\ and H:\
	Help & Support Technology Support Center, Royal IT Support
	IT Security: Desktop Security, CSIRT, Firewall Management, Investigative Services, Account Security, Security Consulting, Virus Protection, Vulnerability Scanning
	IT Strategy Management: Asset Management and Vendor Relations, Business Analysis and Improvement, Application Evaluation, Integration Services, IT Hardware/Software/Third-party Vendor Request Procedure, Vendor Evaluations, Budget Planning
	Network & Connectivity: RoyalSecure Wireless Network, Network Guest Access, Network Management, Port Management, VPN Remote Access, eduroam
	Orientations & Programs: IT Orientation
	Servers, Data & Printing: Print Management, UniPrint, File Storage Management, Hosting Services
	Voice Services: Telephones, Cell Phones, Phone Conferencing
	Web Services: Web Forms