Division of Information Technology


The Division of Information Technology leverages technology resources to enhance our students' educational experiences. Our mission is to promote and provide technology that increases and enhances learning opportunities, not only in the classroom, but also beyond, to enrich global perspective. We promote an environment of cura personalis, where we are concerned with the development of the whole person - mind, body and spirit.

Our strength lies in our commitment to engage and collaborate with our campus community. We stay abreast of new technologies, which impacts student success and business processes. Our main objective is to understand the campus culture, and to be attentive to student, faculty and staff needs, so that we may provide direction and enhancements.

We provide technology solutions and enable business process improvements that support teaching, learning and administrative functions. We assist the University community in achieving its mission and values ​​by being a centralized information technology resource. We deliver quality and innovative resources in a secure environment.

Core Values

We are driven by our values ​​and a shared commitment to excellence:

  • We are accountable for the services we provide.
  • We engage with our campus community.
  • We take pride and responsibility for our work.
  • We demonstrate integrity through honesty, trust and fairness.
  • We maintain our technical proficiencies.
  • We embrace teamwork and collaboration.
  • We foster an open working environment that promotes effective information sharing.

Information Technology Strategic Plan 2021-2024

The Information Technology Strategic Plan detailes organizational initiatives, priorities, and allocation of resources in response to the University's Strategic Plan.

Review the Information Technology Strategic Plan (authentication required).

Susan Bowen joined The University of Scranton in 2016 as the Chief Information Officer responsible for the leadership and management of the strategic use of technology in support of the University’s mission and goals. She holds a Bachelor of Science and a Master of Arts in Business, both from The College of New Jersey. She is a graduate of the Institute of Educational Management at Harvard University and the Executive Leadership Institute sponsored by the League of Innovation. She earned an Ed.D. in higher education management from the University of Pennsylvania in 2020.
  • Carl Hurst, Associate Chief Information Officer
  • Richard Smith, Information Security Analyst
  • Ikram Muhammad, Information Security Engineer

More about Information Security.

The Division of Information Technology is complimented by divisional support in the areas of IT asset and vendor relations, IT budget, and administrative assistance.

  • Danielle Morse, IT Asset Management Administrator
  • Karyn Salitsky, Assistant to the CIO
  • Eve Walsh-Bisignani, Administrative Assistant

Services include the Technology Support Center, Training and Communications.

  • Julie Brackeva-Phillips, Manager
  • Karl Johns, Technology Support Center Analyst
  • Chad McCall, Technology Support Center Analyst
  • Donald McCall, Technology Support Center Analyst

More about Technology Support Services.

Services include Desktop Management (Physical / Virtual), Computer Labs and Endpoint support (PC / Macintosh / VDI / Mobile).

  • Shawn Beistline, Field Services Technician
  • Deanna Beyrent, Manager
  • Gustavo Fernandez, Client Services Analyst
  • Diane Kennedy, Client Services Analyst
  • Tom Kern, Field Services Technician
  • Joe Kitcho, Field Services Technician
  • Vince Merkel, Client Services Analyst
  • Glen Pace, Field Services Technician

More about Client Services.

Services include Instructional Technology, Media / AV Technology, and Event Support. Staffing will collaborate with CTLE in support of teaching and learning. Additional staffing will support faculty in the classroom and event support with a 12:00 pm - 8:00 pm schedule and Saturday coverage.

  • Rob Kennedy, Media and Control Systems Engineer
  • Sean Lehman, Media Services Specialist
  • Jason Oakey, Media Systems Engineer
  • Jason Wimmer, Manager

More about Academic and Media Services.

Services include ERP Application Support / Reporting, ERP Development Integration, and Business Process Improvements.

  • Carol Cornell, ERP Support Analyst
  • Will Geiger MBA, UXC, Application Developer / Integrator
  • Kenneth Hensel, Business Applications Analyst
  • Cindy Hricko, Business Applications Analyst
  • Rose Ann Jubinski, Business Applications Analyst
  • Jon Kessell, Manager
  • Bob Klem, Database Support Analyst
  • Ronald Passaro, Application Developer / Integrator

More about Enterprise Application Services.

Services include Enterprise Servers and Storage, Directory Services and Authentication, Virtualization and Cloud Technologies, Application Support, Network Infrastructure and Telecommunications.

  • Tom Cody, Manager Infrastructure Services
  • Lee DeAngelis, Senior Systems Administrator
  • Phil Erb, Systems Administrator
  • Ray Frey, Network Administrator
  • Tony Gazoo, Application Administrator
  • Jim Hurst, Academic System Administrator
  • Chris Krall, Systems Engineer
  • Lisa Notarianni, Telecommunications Engineer
  • John Ochman, ERP Database Administrator
  • David Zwanch, Network Adminstrator

More about Infrastructure Services.