Two Step Login

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The Two Step Login process uses two forms of authentication to verify your identity. This enhancement, which uses a product called Duo, will protect your Scranton account even if someone is able to access or guess your password. It combines something you know (your password) with something you have on hand (a phone or token code).

Here’s a few things you should be aware of before you get started:

Enroll your University account in Two Step and setup your mobile devices.
You will need to do this from a tablet or computer.

Duo Self Service: Two Step Duo functionality will not automatically transfer to your new phone, so you need to re-enroll your new device. To re-enroll your new device (with the same phone number),  visit duo.scranton.edu.

Please note that you will need to contact the Technology Support Center:
• If you are locked out of Duo due to excessive authentication failures
• If you have a new phone number

Register a Secondary Device

Registering a second device allows you to ensure you have a second way to allow Duo push notifications. Device options include a smartphone, tablet and a hardware token (tokens can only be obtained by visiting the Technology Support Center).

Adding a Secondary Device

  • Go to https://duo.scranton.edu/
  • Choose an existing authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone or Tablet (iPad, Nexus 7, etc.)
  • Follow the prompts to add the new device

Upon completion of the onscreen prompts, you will have enrolled a secondary device which can be used to authenticate with. The next time you log into my.scranton, you will be able to select your device and authentication method.

Enroll Your New Phone

If the new device has the same phone number as the older device, then you will need to reactivate the new device.

  • Go to https://duo.scranton.edu/
  • Choose an authentication method to log into your account
  • Next to your cell phone device, select Device Options
  • Click Reactivate Duo Mobile
  • Verify the type of phone
  • Install and open the Duo App
  • Tap the "+" button
  • Scan the barcode on the screen
  • Click Continue

If the new device has a different phone number as the older device, you need to add it as a new device.

  • Go to https://duo.scranton.edu/
  • Choose an authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone
  • Follow the prompts to add the new mobile phone

Access my.scranton or any other University service that is protected by Two Step Login.

 Enter your Royal ID and password.

Choose an option:

  • Duo Push (Smart Cell Phone)
  • Passcode (Token)

Use your mobile smart device or hard token to complete authentication.

Tap Approve when prompted on the Login Request.

 

Two Step Login is required for all students, staff and faculty.

Documentation concerning the following topics are available at https://duo.scranton.edu/documentation/
(Please note: my.scranton authentication is required)

  • What is Two Step Login
  • Device Support
  • Hardware Tokens
  • Lost or Stolen Device
  • Report fraudulent Two Step Login Requests
  • Frequently Asked Questions (FAQ)

Video Resources