Technology Support Center
The Technology Support Center assists all members of the University with their technology questions and requests.
Duo Self Service: Two Step Duo functionality will not automatically transfer to your new phone, so you need to re-enroll your new device. To re-enroll your new device (with the same phone number), visit duo.scranton.edu.
Guided by the Royals Safe Together principles, we provide support in the following ways:
- call 570-941-4357
- email techsupport@scranton.edu
- enter a ticket in Royal IT Support via the My Scranton portal
- schedule an online appointment with one of our team members
Our services include:
- Assist customers in using University software, systems, networks, PCs and various other technology equipment
- Virus scan portable media
- Provide assistance accessing the wireless networks
- Deliver, set up and assist users with equipment in classrooms and conference rooms
- Support electronic equipment in mediated classrooms and conference rooms
- Provide support for University telephone systems
- Provide Royal Card support and services
- Provide training for faculty and staff