Information Technology
Royal IT Support
Contact Us
- Division of Information Technology
Alumni Memorial Hall
The University of Scranton
Scranton, PA 18510
Phone: 570-941-6185
Fax: 570-941-6568
Technology Support Center
The Technology Support Center assists all members of the University with their technology questions and requests.
Duo Self Service: Two Step Duo functionality will not automatically transfer to your new phone, so you need to re-enroll your new device. To re-enroll your new device (with the same phone number), visit duo.scranton.edu.
We provide support in the following ways:
- We offer specialized 24x7 support for students/faculty in the following online programs: Accountancy, Business Administration, Business Analytics, Finance, Health Administration, Health Informatics, Human Resource Management, please call 570-941-2433 (AIDE)
- For all other support, please call 570-941-4357 (HELP), enter a ticket in Royal IT Support (scranton.edu/royalitsupport) or email techsupport@scranton.edu
Services
- Assist customers in using University software, systems, networks, PCs, and various other technology equipment
- Virus scans
- Assistance accessing the wireless networks
- Deliver, set up and assist users with equipment in classrooms and conference rooms
- Support electronic equipment in mediated classrooms and conference rooms
- Provide support for University telephone systems
- Provide Royal Card support and services
- Provide training for faculty and staff
Contact Us
Hours of Operation
Regular Fall Hours (August 26 to December 8)
Monday to Thursday 8:00 a.m. to 10:00 p.m.
Friday 8:00 a.m. to 7:00 p.m.
Saturday: 10:00 a.m. to 4:00 p.m.
Sunday: 12:00 p.m. to 6:00 p.m.
Fall Break (October 12 - 14):
Friday October 11 8:00 a.m. – 5:00 p.m.
Saturday-Monday (October 12-14): Closed
Thanksgiving Holiday (November 27 - December 1): Closed
Tuesday, November 26: 8:00 a.m. to 10:00 p.m.
Wednesday – Saturday (Nov 27-Nov 30): Closed
Sunday, December 1: 12:00 p.m. to 6:00 p.m.
End of Term Hours (December 9– 20)
Finals week
Monday – Thursday (Dec. 9-12): 8:00 a.m. to 10:00 p.m.
Friday (Dec 13): 8:00 a.m. to 7:00 p.m.
Saturday, Dec. 14: 10:00 a.m. to 4:00 p.m.
Sunday, Dec. 15: Closed
Monday – Friday (Dec. 16-20): 8:00 a.m. to 5:00 p.m.
Christmas Holiday and New Year’s Holiday (December 23 to January 1, 2025): Closed
Quick Links
Wireless
Connect your Computer:
You must be on our campus to connect to the RoyalSecure network.
- Step 1: Connect your computer, tablet or phone to the University's network - RoyalSecure.
- Step 2: Log in with your University credentials.
Other wireless connections and information:
- Register your client-less devices, such as game systems, Kindle, etc. (On-campus only)
- Find out more about our Royal Guest wireless network
- Find out more about our Royal Secure wireless network (students, faculty and staff)
- See the Connect to Royal Secure tab for connections instructions
Loaner Info
Contact the Technology Support Center for more information on our loaner equipment, such as video projectors, laptop computers, TVs, VCRs, DVDs, document cameras, screens and video camcorders.
Loaner equipment can be reserved by submitting a Royal IT Support ticket (select the Request Event Technology Equipment/Support in the menu).
Employment
The Technology Support Center employs Students Consultants and Student Supervisors throughout the year to provide technical support and to troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms and at special events.
We encourage interested students to fill out applications. You will be contacted to set up an interview. This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty and staff. Training will be provided.
If you are interested in applying for the TSC Student Consultant position, please review the job responsibilities and qualifications. Fill out an online application.