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Technology Support Center

The Technology Support Center assists all members of the University with their technology questions and requests. 

Duo Self Service: Two Step Duo functionality will not automatically transfer to your new phone, so you need to re-enroll your new device. To re-enroll your new device (with the same phone number),  visit duo.scranton.edu.

We provide support in the following ways:

Computer Repairs

We repair Dell and Mac computers under warranty. To confirm your warranty, visit: Dell Warranty or Apple Warranty. Once you have confirmed that you have a valid warranty on your device, you will need to bring your device to the Technology Support Center, Monday through Friday between 8:00 a.m. and 5:00 p.m.

For repair services, you will need to drop your device off (we do not provide onsite service). You can request a Chromebook or laptop loaner.

Other Services

  • Assist customers in using University software, systems, networks, PCs, and various other technology equipment
  • Virus scans
  • Assistance accessing the wireless networks
  • Deliver, set up and assist users with equipment in classrooms and conference rooms
  • Support electronic equipment in mediated classrooms and conference rooms
  • Provide support for University telephone systems
  • Provide Royal Card support and services
  • Provide training for faculty and staff

Contact Us

Quick Links

Wireless Information

Connect your Computer:

You must be on our campus to connect to the RoyalSecure network.

  • Step 1: Connect your computer, tablet or phone to the University's network - RoyalSecure.
  • Step 2: Log in with your University credentials.

Other wireless connections and information:

Available Equipment

Contact the Technology Support Center for more information on our loaner equipment, such as video projectors, laptop computers, TVs, VCRs, DVDs, document cameras, screens and video camcorders.

Loaner equipment can be reserved by submitting a Royal IT Support ticket (select the Request Event Technology Equipment/Support in the menu).

Student Repairs

Laptop support is available to all students who need help with connection issues, malware removal and software related problems. We do not provide hardware or operating system support. 

Hardware warranty repairs are available for students who purchased a Dell or Mac laptop with a valid warranty. The University of Scranton is an Authorized Dell and Apple Warranty Repair Center.

If your computer needs service:

  • Students must remain with their laptop while service is being performed. Laptops cannot be left and picked up later.
  • Students are responsible for backing up all their data and files before bringing their laptops for service.
  • Bring all of your documents, program disks and original paperwork to campus, as it is sometimes necessary to have these in order to fix a problem.

Disclaimer

We make every reasonable effort to resolve your computer problem but cannot guarantee that we will be able to successfully get your computer connected to our network or to fix every problem. The University of Scranton is not responsible for any loss of personal data or software not originally installed on the computer which may occur during the repair process. Certain repairs including, but not limited to, virus and spyware removal may damage software and/or data installed on your computer. IT Services technicians will take every precaution to prevent any loss of data but if such data were to be lost, the IT Services technicians will not be held responsible for any data loss.

Employment

The Technology Support Center employs Students Consultants and Student Supervisors throughout the year to provide technical support and to troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms and at special events. 

We encourage interested students to fill out applications. You will be contacted to set up an interview. This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty and staff. Training will be provided. 

If you are interested in applying for the TSC Student Consultant position, please review the job responsibilities and qualifications. Fill out an online application.

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