Technology Support Center

The Technology Support Center assists all members of the University with their technology questions and requests. 

Duo Self Service: Two Step Duo functionality will not automatically transfer to your new phone, so you need to re-enroll your new device. To re-enroll your new device (with the same phone number),  visit

We provide support in the following ways:


  • Assist customers in using University software, systems, networks, PCs, and various other technology equipment
  • Virus scans
  • Assistance accessing the wireless networks
  • Deliver, set up and assist users with equipment in classrooms and conference rooms
  • Support electronic equipment in mediated classrooms and conference rooms
  • Provide support for University telephone systems
  • Provide Royal Card support and services
  • Provide training for faculty and staff

Contact Us

Hours of Operation

Regular Spring Hours (January 24 - May 17)

  • Monday to Friday: 8:00 a.m. to 10:00 p.m.
  • Saturday: 10:00 a.m. to 4:00 p.m.
  • Sunday: 12:00 p.m. to 6:00 p.m.

Spring Break Hours (March 8 - 16)

  • Monday to Thursday, March 11-14: 8:00 a.m. to 10:00 p.m.
  • Friday, March 15: 8:00 a.m. to 5:00 p.m.
  • Saturday, March 16: Closed

Easter Holiday (March 28 - April 1)

  • Thursday, March 28: Closed
  • Friday, March 29 through Monday, April 1: Closed

Quick Links


Connect your Computer:

You must be on our campus to connect to the RoyalSecure network.

  • Step 1: Connect your computer, tablet or phone to the University's network - RoyalSecure.
  • Step 2: Log in with your University credentials.

Other wireless connections and information:

Loaner Info

Contact the Technology Support Center for more information on our loaner equipment, such as video projectors, laptop computers, TVs, VCRs, DVDs, document cameras, screens and video camcorders.

Loaner equipment can be reserved by submitting a Royal IT Support ticket (select the Request Event Technology Equipment/Support in the menu).


The Technology Support Center employs Students Consultants and Student Supervisors throughout the year to provide technical support and to troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms and at special events. 

We encourage interested students to fill out applications. You will be contacted to set up an interview. This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty and staff. Training will be provided. 

If you are interested in applying for the TSC Student Consultant position, please review the job responsibilities and qualifications. Fill out an online application.

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