Information Technology
Royal IT Support
Contact Us
- Division of Information Technology
Alumni Memorial Hall
The University of Scranton
Scranton, PA 18510
Phone: 570-941-6185
Fax: 570-941-6568
Technology Support Services
We believe that education is a crucial part of a person's life. We believe that our services affect student experiences; whether it is by repairing a student's computer, helping faculty with a classroom issue or a member of the administrative staff with a computer question. Because of our diverse interactions with our customers, we impact student experience here on campus. We support our campus with its technology needs because our help is integral in developing our students into well-rounded adults who will "set the world on fire."
We are the first point of contact for technology services for the University community. We take ownership of issues and requests, providing our customers with exceptional customer service, in person, on the phone or through email. We are a dedicated team committed to serving faculty, staff and student's technology needs in a timely and professional manner, to improve teaching, learning and productivity.
We assist customers in using University software, systems, networks, PCs, scanners, printers and instructional technology equipment. Our staff also assists students with computer maintenance and repairs, network access, telephones, e-mail accounts and software.
Our services include:
Technology Support Center
Training
Our training program has been developed to support employee growth and offer professional enrichment opportunities by creating a continuous learning environment.
Training
IT offers a variety of one-on-one and group training sessions to faculty and staff. Contact us to brush up on your computer skills or to get hands-on training for the most commonly used campus applications such as Microsoft Office and more. To schedule a training session, please contact Julie Brackeva-Phillips at julie.brackeva-phillips@scranton.edu.
Communications
IT Forum Events
These lunch time sessions focus around a particular topic and provide a non-technical overview for the attendees. We provide several IT Forums in the Fall and Spring of each year. Topics relate to current technologies and focus on how those technologies impact our user community.
Review past presentations (select Communications, then IT Presentations under the Table of Contents).
IT Matters
The IT Matters newsletter is our digital newsletter. Review our stories and blog.