Student Technology Resources
This page is designed to help new students and their families to navigate our various campus technology resources.
Technology Support Center
If you have questions, we’re here to help. The Technology Support Center staff assists students with computers, network access, telephones, e-mail accounts and software. We can troubleshoot and resolve issues with both Mac and Windows operating systems. Visit us in Alumni Memorial Hall or call 570-941-HELP (4357) any time with tech questions and we will do our best to assist you.
Submit a Student Employment Application if you're interested in becoming a student consultant at the Technology Support Center.
You should have obtained your Royal ID Number in your admissions letter. As a new student, you will need to claim your account by visiting scranton.edu/accepted. Once you have claimed your account, you will be able to access your student resources in the my.Scranton portal (http://my.scranton.edu) and setup your account password.
Video: My.Scranton Portal Tour
Enroll your account in Duo Two Step
On Monday, August 31, (Duo) Two Step will be required for all new students in order to access University resources, such as the My.Scranton portal and email. Enrollment is quick and easy! Visit scranton.edu/twostep on a computer to enroll your University account in Two Step. You can also schedule a virtual appointment with IT to help get you setup.
Setting up Third Party Access
Third Party Access allows students to give access to their account to another person, to view student information, such as grades, schedules, Financial Aid and billing information. Please review our Third Party Access webpage to request access to your student's account and financial information.
It is your responsibility to abide by all rules and regulations associated with the use of the University’s information technology resources. These include state and federal laws, as well as the University of Scranton Acceptable Use Agreement and computing policies. Please review all computing policies.
- Royal Card
- Buying a Computer & Software Information
- Wireless Network
- Cable TV or Streaming Device
- Telephone Services
- Computer Privacy and Security
Royal Cards are multi-purpose photo ID card for all students, faculty and staff. Your Royal Card is your key to a range of resources, building access and services on campus. Make sure to carry it with you at all times.
Online Royal Card Office
Visit the Online Royal Card Office through eAccounts to make online deposits, access your account balance, view your transactions and deactivate your card.
- Open a web browser and log into my.scranton.edu
- In the top right corner, click on the waffle icon
- Click on eAccounts
Although you’re not required to bring a computer to campus (unless you are enrolled in the Kania School of Management), it will enhance your time at the University both academically and socially.
The University does not sell computers. That said, we do have a special agreement with Dell to offer computers at discount prices for students. Our Dell laptops offer Dell's Complete Care and full technical support, as well as solid business-level hardware and specifications that will work for you over the long haul. The Apple Education store offers discounts on iPads, Mac computers and Apple TV. Our Technology Support Center can provide on-site laptop warranty repairs for any Dell or Apple computer with a valid warranty.
We do not recommend bringing your own printer to campus, as many printing options are available and we do not support these devices. If you decide to bring your own, make sure you bring a printer cable (wireless printing is not supported in dorms).
Download recommended computer software
Microsoft Office Professional products are free to download once you receive your scranton.edu email address. There is no need to purchase these separately. Visit www.scranton.edu/office365 for more information.
OneDrive: your cloud storage backup.
We recommend that students save a copy of their data in the cloud. As such, we have provided all students with a secure Scranton OneDrive account, accessible at onedrive.scranton.edu.
Zoom is a reliable cloud platform for video and audio conferencing, chat and webinar. This platform works with both MacOS and Windows platforms, and has free apps for Apple and Android devices. All faculty, staff, and students with an @scranton.edu email address have access to a Zoom license. Click for information on how to access your Zoom account.
Review our Student Laptop Program information to find out about computer requirements, support and current promotions.
Our campus wireless network is dedicated to enabling students to effectively and efficiently utilize technology in their education. By using our Wi-Fi, you can make huge savings on your phone data plan. This free service is offered by the University for the benefit of its students.
- The University does not charge a fee for wireless internet access or for any technical assistance
- RoyalSecure, our wireless network, provides easy and secure internet access
- Before coming to campus: you can setup your Scranton wireless network by going to cloudpath.scranton.edu/external/
The University of Scranton provides a wireless network across campus including in University housing. It is prohibited for residents to bring a personal wireless access points to campus.
The University cable service is free to students.
- 100 channels are available; view the TV channel lineup
- Local and cable stations
- Premium channels are not available
- Students must bring their own television sets and cables:
- Bring a coaxial cable to hook it up to our cable service
- Make sure your television has a QAM tuner installed in order to successfully pull down all the digital channels that our cable TV network provides
Stream movies, shows and games through the internet
- We support video gaming systems and streaming devices.
- First, you will need to register these devices on our network. Next, you will need to connect to RoyalAir in order to use these devices.
- House phones are placed within buildings on campus for free campus and local calling
- Long distance calls may be made from those phones by using a calling card
- Emergency call boxes are placed throughout the campus, including residence halls and academic buildings and are programmed to automatically dial Public Safety
The University makes every effort to keep students protected from viruses and attacks by hackers. Your computer must have updated anti-virus software, all critical updates must have performed and you should be using an anti-spyware and adware removal tool. All students are advised to back-up their data regularly, in case of problems which can result in loss of all your files.
What If I Get A Virus?
Your computer will have to be quarantined from the campus network and a message instructing you to contact the Technology Support Center (TSC) will appear. We will attempt to remove the malware, which may erase all your files. Be prepared to restore your system, if this happens, using your back-up files and original discs (we are unable to perform data back-up or restoration services on student computers).
Use a unique password for your Scranton.edu account that is not shared with other services or websites. Change it every six months. You can create a strong password by following these guidelines:
- at least 9 characters
- at least one number, one uppercase letter, one lowercase letter and one special symbol
- do not use the names of your families, friends or pets
- do not use postcodes, house numbers, phone numbers, birthdates, ID card numbers, social security numbers
- do not use any dictionary words
- do not let your Web browsers store your passwords
- turn on 2-step authentication whenever possible
- How to create a strong password video
Computer Privacy and Security
The things you do online make an impact offline. Create a strong and positive reputation for yourself by following these simple tips:
- Share with care: Think before posting about yourself and others online. Consider what a post reveals, who might see it and how it could be perceived now and in the future.
- Be aware of what's being shared: set privacy and security settings. It's ok to limit how and with whom you share information. Apply the golden rule online: post only about others as you have them post about you.
- Personal information is like money. Value and protect it. Keep personal information personal.
- Secure your digital footprint with the Digital Spring/Fall Cleaning Checklist from staysafeonline.org
- A Cyber Privacy Parable video
Spear phishing is highly specialized attacks against a specific target or small group of targets to collect information or gain access to systems.
Avoid being a victim:
- Don’t reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email.
- Before sending sensitive information over the Internet, check the security of the website.
- Pay attention to the website's URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com versus .net).
- If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly.
- Keep a clean machine. Having the latest operating system, software, web browsers, anti-virus protection and apps are the best defenses against viruses, malware, and other online threats.