Zoom: Video and Audio Web Conferencing


All faculty, staff, and students with an @scranton.edu email address have access to a Zoom license.

Zoom is a reliable cloud platform for video and audio conferencing, chat and webinar. This platform works with both MacOS and Windows platforms, and has free apps for Apple and Android devices.

The Divisions of Information Technology continues to monitor the security concerns. If you have specific concerns, please contact the Technology Support Center.

Claim your Zoom Account

To access your licensed Zoom account:

  • Log into my.scranton
  • Click on Zoom icon located in the waffle (top right corner)
  • On the next page (Zoom sign in page), select Sign in (configure your account)
  • Upon sign in you will be taken to your ​Profile​​ page.

New dedicated “Zoom Rooms” for Fall 2020 term

Rooms are available and located across campus for student use throughout the day, except when closed for cleaning. Each room has a capacity, based on social distancing, that will be posted. When a student enters the room, they must be sure that they do not cause the room to exceed capacity. If so, they must exit the room and find another study location. Students should use hand sanitizer before entering, wipe down desks when leaving, and use headphones to cut down on noise. Rooms include:

BRN 109 (capacity = 8)
CLP 225 (capacity = 10)
ELH 600 (capacity = 8)
HYL 202 (capacity = 14)
HYL 401 (capacity = 12)
LSC 125 (capacity = 8)
LSC 127 (capacity = 12)
LSC 316 (capacity = 8)
LSC 563 (capacity = 10)
MGH 118 (capacity = 6)
MGH 134 (capacity = 12)
MGH 136 (capacity = 10)
MGH 203 (capacity = 9)
MGH 207 (capacity = 10)
STT 206 (capacity = 6)
STT 413 (capacity = 10)


Zoom Webinars

Zoom Webinars are a special feature which allow presenters to broadcast to over 300 attendees. A limited number of licenses are available for University events. If you are hosting events that require a Webinar license, please contact us as soon as possible so we may confirm license availability, offer staff training and discuss event support.

If you are interested in hosting a Webinar event, you must request a Webinar license and training by emailing techsupport@scranton.edu.

All Zoom recordings between March 1 and July 31, 2020 are set to be deleted on Friday, January 29, 2021.

The University's Zoom cloud storage is currently at 59% of its capacity. As we prepare for the Spring semester, we are asking all of our users to review their cloud recordings from March 1 through July 31 to allow for continued cloud storage through next semester. All recording that remain on our storage dated from March 1 through July 31 will be deleted on Friday, January 29. Users can choose to delete their recording, or download them as an MP4 file and save to OneDrive, followed by deleting the recording from the cloud.

Access your personal cloud recordings and download an MP4

  • Sign in to your Zoom account.
  • In the navigation menu, click Recordings.
  • You will see a list of cloud recordings that you started, listed by date.
  • Click More (to the right of the recording name) and Download which allows you to save the recording file.
  • Save the MP4 file to a storage location, preferably OneDrive.

Deleting cloud recordings

After saving your recordings elsewhere, make sure to delete your cloud recording from Zoom. The following directions will move the files to the trash. They will be permanently deleted in 30 days.

  • On the Recordings page, you will see your recording listed.
  • Click More then Delete
  • Click Yes to confirm and move the recordings to the trash.

Information for the following upgrades are provided:

Zoom Sign In Changes - July 24, 2020

Starting Monday, August 3, you will need to access your University Zoom account in the following ways:

  • Login to my.Scranton portal and navigate to the waffle (upper right corner), click Zoom, then Sign In.
  • Using the Zoom client (scranton.zoom.us), click Sign In and log into the portal.
  • On your mobile device, download the application, click Sign in with SSO, type scranton in the domain field, click continue/go, and log into the portal.

Zoom sign-in options via email, Google, Facebook, and Apple ID will no longer be available.

FAQ Meetings Waiting Room and Passcode Requirements -July 1, 2020

Starting July 19th, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for all paid accounts to provide additional security measures. For more information concerning this change, please review the Zoom FAQs at https://support.zoom.us/hc/en-us/articles/360045009111.

The Zoom 5.0 upgrade is here! - April 29, 2020

This release delivers one of our most advanced security enhancements to date providing added protection for meeting data and greater resistance to tampering.  

On May 30th, 2020, Zoom will enable GCM encryption across the entire Zoom platform, providing increased protection for meeting data. After May 30, 2020, all Zoom clients on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Please begin updating all your clients to Zoom 5.0 now. Zoom admins, visit our 5.0 IT administrator page for more detailed instructions on updating your endpoints to ensure they will be able to support GCM encryption once we cutover on May 30.

  • Report a User Feature: Meeting hosts and co-hosts can report a user in their meeting who is misusing the Zoom platform. Found in the Security icon, the option sends a report to Zoom’s Trust & Safety team for review. The report can include a specific offense, description, and optional screenshot. The Report a User function is on by default but can be turned off at the account, group, and user level in the Zoom web portal.
  • Leaving/Ending Meeting Enhancements: With this new UI update, hosts can clearly decide between ending or leaving a meeting. If the host leaves, they can now easily select a new host and have the confidence that the right person is left with host privileges. The host will now be required to assign a new host when leaving the meeting. Additionally, the pop-up message asking if the host would like to leave or end the meeting will now be displayed by the Leave button. 
  • Setting to Allow Sharing of Cloud Recordings: Account owners and admins can enable or disable shared cloud recordings to prevent users from sharing their cloud recordings. This setting is available for individual recordings and at the account, group, and user level and can be locked at the group or account level. 
  • Add Expiration Date for Shared Cloud Recordings: Users can now choose to expire the link for a cloud recording after a set number of days or on a custom date. This setting is available for individual recordings and at the account, group, and user level and can be locked at the group or account level. 
  • Minimum Password Length of 6 Characters for Meeting and Shared Recording Passwords: The minimum password length for both meeting and shared recording passwords will now be 6 characters. 
  • Profile Picture Control: Account admins and hosts can disable the ability for participants to show their profile picture and also prevent them from changing it in a meeting.
  • Show the Connected Data Center: Users can see which data center they are connected to by clicking on by clicking on the info icon at the top left of the client window.
  • Select Data Center Regions when Scheduling a Meeting: Users can now select which data center regions they would like their in meeting traffic to use when scheduling a meeting.

To update your Zoom app, please visit zoom.com/download. For additional information, visit the Zoom download page.

Zoom Security Update - April 8, 2020

Zoom has released an important update (version 4.6.10) to help make your meetings more private and secure. The most visible change that meeting hosts will see is an option in the Zoom meeting controls called Security. This new icon simplifies how hosts can quickly find and enable many of Zoom’s in-meeting security features.

Visible only to hosts and co-hosts, the Security icon provides easy access to several existing Zoom security features so you can more easily protect your meetings. By clicking the Security icon, hosts and co-hosts have an all-in-one place to quickly:

Read more about the Security icon update on the Zoom support page.

Question:  Is there a way for person (A) to schedule a zoom meeting for person (B) and enable person (B) as the owner of the meeting?

Answer:  Yes, in 4 easy steps:

  1. Have person (B) log in to zoom through the my.scranton portal and click on settings.
  2. Scroll all of the way to the bottom, click the “+” sign next to “assign scheduling privilege to” and input the email address of person (A).
  3. Person (A) is now able to go into “schedule a meeting” and choose a name in the new “schedule for” drop down.
  4. An email will be sent to person (B), whenever a meeting is scheduled for them, containing the meeting link and notifying them that they have owner privileges.

How do I protect my meetings/classes from Zoom "bombings"?

The increased use of Zoom for instructional continuity and remote working across the country has led to a rise in uninvited “guests” joining virtual Zoom classes and meetings to eavesdrop or disrupt the session.  There are a few things you can do to protect your classes and meetings from “Zoom bombing”, including:

  • All faculty, staff, and students should sign into their Scranton Zoom account through my.scranton portal
  • Use the Zoom Waiting Room feature
  • Set a password for your class or meeting
  • Check your Zoom settings to ensure that only you have the ability to share your screen
  • Learn how to mute or remove any participant
  • Avoid posting the session link publicly through social media or other channels, unless secured with a password and do not reuse your Personal Meeting ID (PMI)

What happens if I already have Zoom?

If you have an existing Basic (free) Zoom account that you log in to with your @scranton.edu email address, your account was migrated to University enterprise Zoom license. If you have an existing Zoom licensed account, you should have received a message from Zoom inviting you to move to the enterprise license. You will receive an email from Zoom confirming this change.

How many meetings can I hold with Zoom?

You have an unlimited number of meetings. A user can host meetings with up to 300 participants for an unlimited amount of time.

Can I use Zoom on a mobile device, such as a smartphone?

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.  Please note – If video is being used for class instruction, a smartphone may be difficult to read.

Consideration when you are using video conferencing: 

Video connectivity may not be optimal if a person’s internet connectivity is slow. As such, if your meeting does not need video, we recommend that you use the audio option only. In general, wired connections are better than wireless (WiFi or cellular) connections. WiFi connections are better than cellular (3G/4G/LTE) connections.