Quick Answers: OneDrive for Business

This page provides answers to frequently asked questions. If you don't find an answer to your question here, please contact please contact the Technology Support Center at 570-941-HELP (4357) or email techsupport@scranton.edu.

All currently enrolled students, faculty and staff with the University are automatically licensed to use OneDrive for Business.

Mac users: please note that you should uninstall all previous installations of OneDrive and/or OneDrive for Business clients before proceeding.
Windows users: please note that this client replaces all preexisting Microsoft clients including the SkyDrive and OneDrive for Business clients. If you have a OneDrive for Business client installed, do not attempt to configure it with your OneDrive for Business account. Please download, install and configure the latest client.


This folder is kept in sync with OneDrive for Business. If you add, change, or delete a file or folder on the OneDrive for Business website, the file or folder is added, changed, or deleted in your local OneDrive folder and vice versa.
No. You can still work with your OneDrive for Business files on that computer by going to the OneDrive for Business website.
To access OneDrive for Business and other Office 365 resources, use your University of Scranton e-mail address (firstname.lastname@scranton.edu) and your my.Scranton password.
There is a 15GB file size limit for each file that’s uploaded to the OneDrive for Business library.
The sync performance of OneDrive may start to decline when you store more than 100,000 files in a single OneDrive for Business site. If you have a lot of files, you can use selective sync to select only certain files to sync to your computer.

The OneDrive for Business client will not synchronize files that meet any of the following criteria:

  • Any file that is empty.
  • Any file with the following characters in the file name: " * : < > ? / \ |
  • Any thumbs.db, or ehthumbs.db file.
  • Any file with the following extensions: .aspx, .asmx, .ascx, .master, .xap, .swf, .jar, .xsf, .htc
  • Any file that is currently open in an application, such as a .docx file that is open in Word.
  • A folder named "forms" that is at the root level for a list or library.
  • Any folder name that begins with a tilde character (~).

When you delete a file, it goes to the Recycling Bin for 93 days. After 93 days, it gets deleted permanently.

To recover a deleted file:

  • Sign in to onedrive.scranton.edu
  • Click Recycle bin in the left sidebar
  • Select the file to be restored
  • Click Restore

Version history is enabled by default in OneDrive for Business.

To review a previous version of a document:

  • Sign in to onedrive.scranton.edu
  • Right click the document for which you want to restore an earlier version
  • Then click Version History
  • In the Version History dialog box, select the link for the document version you want to view

You can share your files and folders by sending invitations to share your content or by sending a link. You can share files and folders with individuals who are not members of The University of Scranton.