Information Technology
Royal IT Support
Contact Us
- Division of Information Technology
Alumni Memorial Hall
The University of Scranton
Scranton, PA 18510
Phone: 570-941-6185
Fax: 570-941-6568
Technology Resources for Graduate Students
This page is designed to help graduate students navigate through our various campus technology resources. Review the options below to learn more about our wireless campus networks, my.Scranton portal, Royal Card and our Technology Support Center.
Technology Support Center
If you have questions, we’re here to help. The Technology Support Center staff assists students with computers, network access, e-mail accounts and software. We can troubleshoot and resolve issues with both the Mac and Windows operating systems. Visit us in Alumni Memorial Hall or call 570-941-HELP (4357) any time with tech questions and we will do our best to assist you.
The Technology Support Center employs Students Consultants and Student Supervisors throughout the year to provide technical support and to troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms and at special events. If you are interested in applying for the TSC Student Consultant position, please review the job responsibilities and qualifications. Fill out an online application.
Computing Policies
It is your responsibility to abide by all rules and regulations associated with the use of the University’s information technology resources. These include state and federal laws, as well as the University of Scranton Acceptable Use Agreement and computing policies. Please review all computing policies.
My.Scranton Portal & Email
You should have obtained your Royal ID Number in your admissions letter. As a new student, you will need to claim your account by visiting scranton.edu/accepted. Once you have claimed your account, you will be able to access your student resources in the my.Scranton portal and setup your account password.
Two Step (multi-factor authentication with Duo) is required for all faculty, staff and students to access University resources, such as the My.Scranton portal and email. To enroll your account visit scranton.edu/twostep from your computer to enroll your University account.
Get in and get started
To get to Self Service, log into http://my.scranton.edu using your University of Scranton Royal ID and my.Scranton password. Then do the following:
- Click the Home tab
- Click the Self Service link
- Follow navigation links to the desired information
Access Your University Email
The University will use your student email account as an official means of communicating with you. All of your instructors, advisors and University departments will start using your new Scranton email address to communicate with you, so be sure to check your account frequently.
To access your @scranton.edu email on the web:1. Open a web browser
2. Go to http://outlook.scranton.edu
3. Enter your Royal ID number and then add your password
4. Click Sign in
To access your email through the my.scranton.edu portal:
1. Open a web browser
2. Go to my.scranton.edu
3. Enter your Royal ID number and then add your password
4. Click Sign in
5. In the top right corner, click on the waffle icon, then Outlook, which will redirect you to your email
File Storage and Office 365
Students can download Office 365 programs for FREE
University students can currently download and install Office 365 ProPlus, a full version of Office, on five personal devices (laptop, desktop computers, tablets and phones) at no charge. All programs in this package (Word, Excel, PowerPoint, Outlook, Access, OneNote, Publisher and Skype for Business) have the same functionality as other versions of Office and can also be used offline. Download and install Office today.
Cloud Storage: OneDrive
Cloud storage is a cloud computing model that stores data on the Internet through a cloud computing provider. Use OneDrive as your cloud backup storage. Access your secure Scranton OneDrive account at onedrive.scranton.edu.
Royal Card
You should have obtained your Royal ID Number in your admissions letter. As a new student, you will need to claim your account by visiting scranton.edu/accepted. Once you have claimed your account, you will be able to access your student resources in the my.Scranton portal and setup your account password.
Two Step (multi-factor authentication with Duo) is required for all faculty, staff and students to access University resources, such as the My.Scranton portal and email. To enroll your account visit scranton.edu/twostep from your computer to enroll your University account.
Get in and get started.
To get to Self Service, log into http://my.scranton.edu using your University of Scranton Royal ID and my.Scranton password. Then do the following:
- Click the Home tab
- Click the Self Service link
- Follow navigation links to the desired information
Computer Labs
The University provides many computing facilities on campus as well as extensive access to our wireless networks. General access labs are available in the Weinberg Memorial Library. The Weinberg Memorial Library Computer Labs provide 24/7 access. Most academic departments provide instructional and general use computing labs for their students as well.
Find out more about the library and available study spaces and group study rooms.
Laptops and Tablets
The library also provides loaner laptops, which may be checked out for use in the library, on a first come, first served basis. Review information about the Llibrary laptop loaner program.
Connecting to our Wireless Network
Our campus wireless network is dedicated to enabling students to effectively and efficiently utilize technology in their education. By using our Wi-Fi, you can save on your phone data plan. This service is offered by the University for the benefit of its students.
- RoyalSecure, our wireless network, provides easy and secure internet access
- Before coming to campus: you can setup your Scranton wireless network by going to cloudpath.scranton.edu/external/
- For security purposes, students are not allowed to configure their own wireless network at any time
Connecting to our RoyalSecure Wireless Network
- Connect your computer to the University's network. This can be done via wireless (ROYALAIR).
- Launch a web browser - you will be redirected to a network authentication page. If you are not redirected, try to navigate to an external website such as cnn.com.
- Accept the End-User License Agreement and click ‘Start’
- Download the XpressConnect Application: Depending upon what web browser you use, a security prompt should appear requesting to either download or run XpressConnect.
- Click Run or Open if prompted. The installation is complete when the XpressConnect application opens in a new window prompting you for your RoyalID and my.scranton password.
- At the XpressConnect login window, enter your RoyalID, my.scranton.edu password and then click on ‘Continue’. Please note that during the XpressConnect process Mac users may receive multiple prompts requesting their device’s administrative credentials for XpressConnect to continue.
- XpressConnect will now configure your device to our network, authenticate your credentials and validate connectivity. If there are any failures during these checks, XpressConnect will notify you with what went wrong. When the onboarding process is successful, you will be redirected to a Scranton.edu webpage.
- Contact the TSC at (570)-941-4357 if you need assistance with any listed steps.
A common reason for authentication failure is that the my.scranton.edu password needs to be changed. If this occurs, you will have temporary my.scranton.edu access to change your password. Please change your password, making sure there are no special characters included. (!@#$%^&*)
Keep Viruses Away
The University makes every effort to keep students protected from viruses and attacks by hackers. Your computer must be equipped with an anti-virus software program, have all critical updates installed and you should be using an anti-spyware and adware removal tool. All students are advised to back-up their data regularly, in case of problems which can result in loss of all your files.
What If I Get a Virus?
Your computer will have to be quarantined from the campus network and a message instructing you to contact the Technology Support Center (TSC) will appear. We will attempt to remove the malware, which may erase all your files. Be prepared to restore your system, if this happens, using your back-up files and original discs (we are unable to perform data back-up or restoration services on student computers).
Review recommended malware tools.
University of Scranton staff will never ask you for your password in an email, in person or over the phone.