Welcome to IT!
Whether you are a new student, graduate student, faculty member, or employee, Information Technology (IT) is here to help you get connected, stay secure, and succeed from day one. This page brings together everything you need to know to get started with University technology in one friendly, easy-to-navigate place.
Your First Stop: Technology Support Center (TSC)
The Technology Support Center (TSC) is the first point of contact for technology help across campus. The TSC can assist with account setup, password resets, email access, wireless connectivity, Royal Card services, and more.
How to reach the TSC:
📍 Alumni Memorial Hall (first floor)
☎️ 570-941-HELP (4357)
✉️ techsupport@scranton.edu
Most Common Issues We See:
- MFA enrollment problems
- Password or account lockouts
- Trouble connecting devices to Wi‑Fi
- Email access questions
- Lost or malfunctioning Royal Cards
Your University Account & Login Essentials
Every member of the University community receives a University account that provides access to essential systems and services.
Key Systems You’ll Use
- my.scranton Portal – Central hub for email, Brightspace, Self Service, and more
- University Email (@scranton.edu) – Accessible via my.Scranton or Outlook
- Microsoft 365 – Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and more
Multi-Factor Authentication (MFA) is required to protect your account and University data.
Royal Card: Your Campus ID
The Royal Card is the official University ID for all students, faculty and staff. It is used for:
- Building and facility access
- Library services and printing
- Dining and meal plans
- Campus transactions
Royal Cards are issued and supported through the Technology Support Center. Lost or stolen cards should be reported immediately.
Campus Technology & Connectivity
Wireless Access
- ROYALSECURE is the primary secured wireless network
- Guest wireless is available for visitors
- Personal wireless access points are not permitted
Devices & Software
- Students may connect personal computers, phones, and other devices
- Faculty and staff receive support for University-owned devices
- Microsoft 365 is available to all students, faculty, and staff
Learning, Teaching & Work Tools
For Students |
For Faculty |
For Employees |
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IT Policies & Responsible Use
All users are expected to follow University IT policies, including acceptable use and security practices. These policies help keep our technology environment safe and reliable.
Need Help? We’re Here for You ✅
No matter your role at Scranton, IT is committed to supporting your success. If you’re unsure where to start or run into a problem, reach out to the Technology Support Center.
Welcome to The University of Scranton, and welcome to IT💜