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HLA Competency Model

Adopted MHA Program Core Competencies

1. COMMUNICATION AND RELATIONSHIP MANAGEMENT

  1. Demonstrate effective interpersonal relations
  2. Identify Stakeholder needs/expectations
  3. Sensitivity to what is correct behavior when communicating with diverse cultures, internal and external
  4. Present results of data analysis to decision makers
  5. Provide and receive constructive feedback
  6. Use factual data to produce and deliver credible and understandable reports.
  7. Facilitate group dynamics, process, meetings and discussions

2. LEADERSHIP

  1. Explain Potential impacts and consequences of decision making in situations both internal and external
  2. Foster an environment of mutual trust
  3. Create an organizational climate that encourages teamwork
  4. Knowledge of own and others’ cultural norm
  5. Encourage a high level of commitment to the purpose and values of the organization
  6. Build trust and cooperation between/among stakeholder

3. PROFESSIONALISM

  1. Understand, Uphold and act upon ethical and professional standards
  2. Professional societies and memberships
  3. Network with colleagues
  4. Participate in community service

4. KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT

  1. Recognize and address the interdependency, integration and competition among healthcare sectors
  2. Access the interrelationships among access, quality, cost, resource allocation, accountability and
  3. community
  4. Use business techniques to support program development in alignment with health care trends and health policy
  5. Make recommendations and take actions compatible with Governmental, regulatory, professional and accreditation agencies

5. BUSINESS SKILLS AND KNOWLEDGE

  1. Ability to integrate information from various sources to make decisions or recommendations
  2. Demonstrate critical thinking and analysis
  3. Use project management techniques
  4. Financial management and analysis principles
  5. Reimbursement principles, ramifications and techniques, including rate setting and contracts
  6. Principles of operating, project and capital budgeting