Academic & Media Services

Manages and supports audio-visual technology across all mediated campus spaces, including classrooms, seminar rooms, and large event venues.

• Panopto lecture capture support
• Video and web conferencing
• Classroom troubleshooting
• Pre-event and on-site technical assistance
• Planning and implementation of new mediated classrooms

Client Services

Ensures a secure, reliable, and well-maintained workstation environment for faculty, staff, and university labs through comprehensive endpoint management and troubleshooting.

• Leverage centralized management tools
• Develop, test and deploy standard workstation images
• Engage Dell certified technicians to ensure proper maintenance of university computer assets throughout their full lifecycle—from acquisition to retirement
• Support day-to-day use and security of workstation environment
• Provide malware remediation of compromised workstations
• Assist with disconnecting and relocating equipment when departments are moved and/or relocated

Enterprise Application Services

Supports the university’s enterprise data and related solutions to enhance operational efficiency, regulatory compliance, and institutional goals. We assist departments in leveraging technology to streamline processes, improve productivity, and deliver a better campus experience for staff, faculty, and students. Our mission is to align technology initiatives with institutional objectives to drive success across the University.

Information Security

Serves as the University’s resource for guidance on information security compliance. The office oversees information security policies, procedures and standards that ensure the confidentiality, integrity, and availability of university data and information.

In addition to coordinating University response to security incidents and security policy violations, InfoSec promotes a safe computing environment through security awareness events and training, including the annual SANS security awareness program, Data Privacy Day and National Cyber Security Awareness Month.

Infrastructure Services

Behind‑the‑scenes services that keep an organization’s technology running smoothly and reliably—much like plumbing and electricity in a building. These services ensure that everyday technology—logging in, accessing files, sending email, using applications, and connecting to the internet—works consistently and securely without most people ever having to think about it.

Technology Support Center

The first point of contact for Information Technology services. The TSC answers questions and assists the University community with resolving first-tier issues with Royal Card, password resets, multifactor authentication and wireless connectivity.

For assistance, please contact the TSC at:
☎️ 570-941-HELP (4357)
✉️ techsupport@scranton.edu
💻 royalitsupport.scranton.edu
🧑‍💻 Alumni Memorial Hall