Technology Support Services

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We believe that education is a crucial part of a person's life. We believe that our services affect student experiences; whether it is by repairing a student's computer, helping faculty with a classroom issue or a member of the administrative staff with a computer question. Because of our diverse interactions with our customers, we impact student experience here on campus. We support our campus with its technology needs because our help is integral in developing our students into well-rounded adults who will "set the world on fire."

We are the first point of contact for technology services for the University community. We take ownership of issues and requests, providing our customers with exceptional customer service, in person, on the phone or through email. We are a dedicated team committed to serving faculty, staff and student's technology needs in a timely and professional manner, to improve teaching, learning and productivity.

We assist customers in using University software, systems, networks, PCs, scanners, printers and instructional technology equipment. Our staff also assists students with computer maintenance and repairs, network access, telephones, e-mail accounts and software.

Our services include:

  • Technology Support Centerplus or minus

    The Technology Support Center assists all members of the University with their technology questions and requests. 

  • Trainingplus or minus

    Our training program has been developed to support employee growth and offer professional enrichment opportunities by creating a continuous learning environment.

    Training

    IT offers a variety of one-on-one and group training sessions to faculty and staff. Contact us to brush up on your computer skills or to get hands-on training for the most commonly used campus applications such as CMS, Microsoft Office and more. To schedule a training session, please contact Julie Brackeva-Phillips at julie.brackeva-phillips@scranton.edu.

  • Communicationsplus or minus

    IT Forum Events

    These lunch time sessions focus around a particular topic and provide a non-technical overview for the attendees. We provide several IT Forums in the Fall and Spring of each year. Topics relate to current technologies and focus on how those technologies impact our user community. 

    Review past presentations (select Communications, then IT Presentations under the Table of Contents).

    IT Matters

    The IT Matters newsletter is our digital newsletter. Review our stories and blog.

  • Employee Resourcesplus or minus

    The employee orientation has been redesigned to provide new and existing employees a more thorough review of campus technologies and IT processes. Review the employee orientation manual for a complete overview. Visit our employee resources page for additional information.
  • Wellness Points for Professional Developmentplus or minus

    We have partnered with the Employee Wellness program to provide professional development opportunities for faculty and staff, as they yield numerous benefits, such as higher productivity, improved morale, greater satisfaction and lower turnover. Earn Wellness Points by attending IT Professional Development Workshops.