Frequently Asked Questions

1. How do I access the databases?

Go to http://my.scranton.edu. Log in with your Scranton email and 9 digit alphanumeric password. Click on the library tab. To access the databases, click on the A-Z List of databases link in the left hand column of the page.

2. I cannot login to my.scranton.  What is my username?

Your my.scranton username is your Last name + First initial + a number. So, for example, if your name is John Smith, then your username might be SmithJ2. However, you probably won’t be able to guess the number at the end of your email address, so it’s best to call the Technology Support Center at (570)941-4357.

3. I cannot log in to my.scranton. What is my password?

Your password is a randomly generated alphanumeric set of 9 digits. If you do not have the letter sent from the University, then you will need to call the Technology Support Center at (570)941-4357 and they will reset your password.

4. Do I have library privileges?

Yes. As a Distance Education student you have many of the same privileges as on campus students. You can request books and articles owned by the library, use the InterLibrary loan service, request Information Literacy instruction, and use the Ask-A-Librarian virtual reference services.

5. I want to request a book that the library has in the building; how do I do that?

Log in to My.Scranton. Click on the Library Tab. Click on InterLibrary Loan on the left hand side of the page. Log in with the same username and password you used to access my.scranton. Click on Request a Book on the left hand side of the screen. Fill out the form as completely as possible. In the comments field write “off campus—distance education”.

6. I want to request a book or article that the Library does not own; how do I do that?

Log in to My.Scranton. Click on the Library Tab. Click on InterLibrary Loan. Log in to ILLiad with the same username and password you used to log in to my.scranton.  On the left hand side of this page you have the option to request either a book or an article. Click on which one you need and fill out as much information as you have into the form and click submit.

There are no charges for requesting books, but you will incur the return shipping fee. Books must be returned by UPS.

7. When should I use PALCI EZ-Borrow?

As a Distance Education student it is quicker for you to use the ILLiad or InterLibrary Loan system for both Books and Article requests. If you request a book via PALCI it requires an additional step, and more processing time is needed for the library to send this to you.

Please always try to use ILLiad and not PALCI EZ-Borrow.

8. What do I do if I need more help?

You can call the library at (570)941-4000 to talk to a reference Librarian. The library is open 93.5 hours per week during a normal week in a semester. However, if by chance you call when we are closed, then please use the 24/7 Ask-A-Librarian service found at this link: http://matrix.scranton.edu/academics/wml/ask-librarian.shtml

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