Assessment

The Weinberg Memorial Library is committed to continual assessment and improvement of Library services.

Measuring Information Service Outcomes (MISO) is a web-based quantitative survey that measures how faculty, students, and staff view library and computing services in higher education. The MISO Survey provides information on:

  • the services and resources that are important to users
  • how successfully services and resources are delivered
  • the effectiveness of communications about services and resources
  • users' skill with software and databases
  • additional skills that users want to develop and the preferred manner of acquiring them
  • software and hardware tools used by faculty, students and staff
  • benchmarks for delivery of library and computing services

MISO 2015

The Information Technology Division and the Library administered the MISO survey to a sample of students and to all faculty and staff in February to March, 2015. Data on computing services and Library services are combined in the survey. Previously, in 2006, 2009 and 2012, the Library used the LibQual+ ™ survey to assess user satisfaction with Library services, staff and collections. Twenty-one of the responses to the MISO survey had negative comments about the survey and its language. The Library’s responses to the comments are indicated:

Resource/Service Comments Response/Action Taken
24-hour study spaces was happy before remodeling which has positive and negative results: not good for group unless reserve room, was nice not to have to plan ahead; not comfortable; miss big soft chairs; aesthetically pleasing; like new computers; color printing; wish it were more welcoming, less sectioned off The second floor of the Library is now open 24 hours. Additional soft seating was added on the first floor. Soft furnishing was reconfigured on the second floor. Some sectioning off is necessary for noise reduction, a frequent complaint in the LibQual+™ survey. The ability to reserve rooms was a request from students who found they had to go to every floor to find a vacant room.
24-hour study spaces undo the remodeling; remove room reservation; don't need 2 MAC screens; if can't undo-take partitions to ceiling and raise height of coffee height tables Room reservation was instituted in response to student requests. Informal surveys of the room indicate students are using both Mac screens. A student may choose to only use one if he or she wishes. The room partitions do not go all the way to the ceiling for air circulation.
24-hour study spaces open more 24 hour spaces Done! Second floor is open 24 hours.
24-hour study spaces extend 24 hour to second floor Second floor is now open 24 hours.
24-hour study spaces new setup is horrible; study rooms don't block noise; tables too low--open 2nd floor 24 hours; computers slow Sound in the group study rooms is reduced but not eliminated. The partitions do not go all the way to the ceiling so that air can circulate. Some students like the low tables and we hope that there is enough of a mix of tables to satisfy different preferences. We added some higher tables in summer 2015. We will check the speed of the computers.
24-hour study spaces removing study cubicles from 1st floor horrible for those who want to study and are not in a group Second floor is now open 24 hours. Furniture in group study rooms was reconfigured with carrels for individual quiet study.
24-hour study spaces more 24 hour spaces with study cubbies Done. A large room on the second floor is furnished with study carrels and is available 24 hours.
Furnishing comfortable chairs/couches 3rd and 4th floor please For now, couches are on the 1st, 2nd and 5th floors. Some students want study carrels and to put in couches we would need to remove tables and carrels.We hope that there is enough variety so that everyone can find a place that fits their preferences.
Information literacy educators not requiring students to use physical resources of library; don't know how to access academic content in databases because no one ever showed me how It is not necessary to wait for a professor to bring the entire class. Individuals and groups may requests orientation, general instruction in a subject discipline or help with a specific project. Call the reference desk 570 941-4000 or Ask-a-Librarian chat to schedule an appointment.
Information literacy require my students to use digital and hard copy resources; have had class lectures from library faculty Thank you!
Java City need more selections so don't have to leave property unattended while go to DeNaples Sandwiches, salads, snacks were added.
Java City open weekends especially during finals We passed this information to Java City.
Library staff Library services and staff extremely helpful Thank you!
Library computers replace thin client with computers There are computers in the Reilly Learning Commons. Thin clients have some benefits for updating and seem to have fewer problems than did the PCs.
Library computers too slow We are going to check this.
Library computers Library computers appallingly slow. We are going to check this.
Library reserves very much like electronic reserves Thank you.
Library services WML is amazing!! (IT needs a lot of work) Thank you.
Library staff Library staff very nice; reference knows ins & outs and help as much as possible Thank you.
Library staff use library extensively; to all full and part time staff and student workers a giant thank you Thank you.
Library staff Media Resources always helpful and responsive Thank you
Printing go back to previous way of swiping for printing The new way of swiping for releasing print jobs is due to the software that now allows users to send jobs wirelessly from various devices.

LibQual+™

2012 LibQual+™ FAQs

2012 LibQual+™ Survey Results

  • Click the following link to access our full results in PDF format.
  • Click the following link to access results by discipline in PDF format.
  • Click the following link to access respondent comments in PDF format.

2009 LibQual+™ Survey Results

  • Click the following link to access our full results in HTML format.
  • Click the following link to access our full results in PDF format.
  • Click the following link to access results by discipline in PDF format.
  • Click the following link to access respondent comments in PDF format.

2006 LibQual+™ Survey Results

  • Click the following link to access our full results in HTML format.
  • Click the following link to access our full results in PDF format.
  • Click the following link to access results by discipline in PDF format.
  • Click the following link to access respondent comments in PDF format.
  • Click the following link to access results for the Association of Jesuit Colleges and Universities (AJCU) in PDF format.

Information Literacy Assessment