Royals Safe Together

Student Services

Clinical Services (Student Health Services and Counseling Center)

Clinical services will be available to students during the spring semester by appointment only. Drop-in visits will not be available. In addition, Telehealth will be used throughout the semester to limit traffic offices.

  • Students can contact Student Health Services by phone at (570) 941-7667.
  • For immediate medical assistance after hours or on weekends, University Police will be available at 570-941-7777.
  • Hours will be posted on the websites of Student Health Services and the Counseling Center.

University Bookstore

In order to limit foot traffic in the Bookstore and maintain social distancing, students are strongly encouraged to order their course materials online through the University Bookstore and choose home delivery for a contact free option.
  • Please order your course materials early to ensure timely delivery.
  • The Bookstore will offer limited pick up options the first week of classes for students who were unable to order materials for home delivery.

Financial Aid Office

Under normal circumstances, the Financial Aid office operates on an open-door policy where students and parents may visit to discuss financial aid and financing options.

  • Due to COVID 19, the Office is encouraging students and parents to discuss matters by phone at (570) 941-7701 with an option to schedule a video conference.
  • Financial Aid Counselors are available Monday through Friday between 8:30 a.m. and 4:30 p.m., and staff monitor all email sent to finaid@scranton.edu and calls to office phones during operating hours.

Bursar's Office

Similar to the Financial Aid Office, the Bursar’s Office normally uses an open-door policy for students and parents to stop in to discuss billing and payment issues.

  • Due to COVID 19, the Office encourages students and parents instead to discuss matters by phone by calling (570) 941-4062 with an option to schedule a video conference.
  • Bursar’s Office staff are available Monday through Friday between 8:30 a.m. and 4 p.m., and staff monitor all email sent to bursar@scranton.edu and calls to office phones during operating hours.
  • Various methods to make payments remain available.

Registrar

The Office of the Registrar and Academic Services (ORAS) looks forward to continuing operations with both in-person and virtual support into the spring semester.
  • In-person assistance is available during regular business hours, Monday – Friday, 8:30 a.m. through 4:30 p.m. in the ORAS office, O’Hara Hall, second floor.
  • Immediate email (registrar@scranton.edu) and telephone (570-941-7721) support will also remain available.
  • Whether it’s room scheduling or registration, grades or transcripts, or degree audits or enrollment verification, ORAS strives to provide personalized attention and excellent customer service for students, alumni, faculty and staff.

Mailing Services

Students living on campus will continue to receive mail and packages at the DeNaples Center Mailroom. Hours are:

  • Jan. 25 - 29:  8:30 a.m. - 1:30 p.m.
  • Jan. 30: 10 a.m. - 2 p.m.
  • Beginning Feb. 1: 8:30 a.m. - 4 p.m., Monday - Friday
  • Feb. 6: 10 a.m. - 2 p.m.
  • Feb. 13 10 a.m. - 5 p.m.

Extended Hours for Valentine's Week:

  • Feb. 10, 11 and 12:  8:30 a.m. - 5 p.m.

For additional information, call 570-941-4282.

Frequenty Asked Questions

University President Scott R. Pilarz, S.J., sent a message to students and their parents offering help and advice to those who are responding to serious reductions in family income due to unemployment, underemployment and other losses of income. The message included the following instructions:

  • Families in need of assistance should contact the Financial Aid Office at finaid@scranton.edu or (570) 941-7701.
    • The Financial Aid staff will review and verify updated information to determine if any increases can be made to need-based federal, state and University of Scranton financial aid programs.
    • This will include the University’s Father Sweeney Grant fund.
    • If you have not already done so, families should complete the Free Application for Federal Student Aid (FAFSA) at studentaid.gov.
    • The University will offer financial counseling to families requesting special assistance to meet their financial educational expenses.
    • Staff from the offices of Financial Aid and the Bursar will work with students and their families on the development of financing plans, which will include a combination of federal student and parent loans and may allow for the development of special payment plans outside of the University’s normal payment policy.