Refund Information

Refund Checks are not available for pick up from the Bursar’s Office.

Nelnet Student Choice Refunds is a partnership between the University of Scranton and Nelnet Business Solutions which allows for payment from the University to you to be deposited directly into your bank account.

You will still request your refund from the Bursar’s Office, and your refund will come from Nelnet Business Solutions. Nelnet Student Choice Refunds will deliver those funds into your bank account or mail you a check, depending on the refund method you have selected.

To select your refund method login to the my.scranton portal, on the Student Tab scroll down and click on the “Student Choice Refund” link.  This will automatically log you in to the Nelnet portal.  From there you can select your refund method and add a secondary e-mail address. 

Activating Direct Deposit will allow you to receive your funds within 2-3 days; while opting to receive a paper check could take 7-10 days. You will receive an email when a deposit is made through the Student Choice Refund system.

If you do not select the Direct Deposit option within the Student Choice Refund site, Nelnet Business Solutions will automatically send a paper check to your mailing address.


For online students residing in Maryland, the University of Scranton complies with the state of Maryland's Refund Policy. This policy will supersede the general university policy, unless hte university's policy is more beneficial to the student.

The refund is a credit to your student account and may result in adjustments to your financial aid. If a credit balance is created on your student account, the credit balance will be refunded to you.

The minimum refund the the University of Scranton shall pay to a Maryland student who withdraws or is terminated after completing only a portion of a course, program or term within the applicable billing period is as follows:

Portion of Total Course, Program or Term Completed

as of Date of Withdrawal or Termination

Refund Amount
Before 10% of term completed 90%
Between 10% and 19% of the term completed 80%
Between 20% and 29% of the term completed 60%
Between 30% and 39% of the term completed 40%
Between 40% and 59% of the term completed 20%
More than 60% of the term completed NONE