Royals Safe Together

Technology Support

In addition to providing call-in (570-941-4357) and email (techsupport@scranton.edu) support, and entering a ticket in Royal IT Support via the My Scranton portal, the Technology Support Center offers the ability to schedule an appointment to ensure safety in providing in-person services.

Royal Card

A Royal Card Online Photo submission process is available for all incoming students and employees.

This process allows students and employees to upload a passport style picture and submit it online to have the Technology Support Center (TSC) print it on their Royal Card.  For more information, visit here.

On-Site Computer Equipment Troubleshooting

In providing on-site (office, classroom, event) troubleshooting, repairs and assistance, IT staff members will adhere to the following protocol:
  • Determine if the service can be performed remotely.
  • Request the faculty/staff to clean their equipment prior to the scheduled appointment or classroom visit.
  • The IT staff member and faculty/staff requesting the service will wear face covering.
  • The IT staff member will request the individual to maintain social distancing.
    • If the equipment is in a small area, such as an individual office, the individual should leave.
    • If the request is made during class time, the faculty member should maintain social distancing.
    • If the request is in a classroom or common space, the service should be performed when the area is at minimal occupancy.
  • If possible, IT staff members may use their own support device (mouse, keyboard).
  • The IT staff member will wipe the outer surface of the device, ensuring the minimum contact time is met.
  • The IT staff person will take precautions to not contact other surfaces in the area.
  • After the service activity is completed, the IT staff person will immediately sanitize their hands, or proceed directly to a restroom to wash their hands.
Please note: This protocol will add additional time to providing on-site support. Your patience is appreciated.