Two Step Login

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The Two Step Login process uses two forms of authentication to verify your identity. This enhancement, which uses a product called Duo, will protect your Scranton account even if someone is able to access or guess your password. It combines something you know (your password) with something you have on hand (a phone or token code).

Here’s a few things you should be aware of before you get started:

Enroll your University account in Two Step and setup your mobile devices.
You will need to do this from a tablet or computer.

If you plan to purchase a new cellphone during the Christmas holiday, you will need to re-enroll your account and reconfigure your device. Since IT will be closed during the Christmas holiday, we recommend that users that are planning to replace their cellphones enroll a second device in Two Step.

Registering a second device prior to getting a new phone, will allow users to continue to log into my.scranton until IT support resumes on January 2, 2019. After this date, Two Step account management will again be administered through the Technology Support Center.

Register a Secondary Device

Device options include a smartphone, tablet and a hardware token (tokens can only be obtained by visiting the Technology Support Center).

Adding a Secondary Device

  • Go to https://duo.scranton.edu/
  • Choose an existing authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone or Tablet (iPad, Nexus 7, etc.)
  • Follow the prompts to add the new device

Upon completion of the onscreen prompts, you will have enrolled a secondary device which can be used to authenticate with. The next time you log into my.scranton, you will be able to select your device and authentication method.

Enroll Your New Phone

If the new device has the same phone number as the older device, then you will need to reactivate the new device.

  • Go to https://duo.scranton.edu/
  • Choose an authentication method to log into your account
  • Next to your cell phone device, select Device Options
  • Click Reactivate Duo Mobile
  • Verify the type of phone
  • Install and open the Duo App
  • Tap the "+" button
  • Scan the barcode on the screen
  • Click Continue

If the new device has a different phone number as the older device, you need to add it as a new device.

  • Go to https://duo.scranton.edu/
  • Choose an authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone
  • Follow the prompts to add the new mobile phone

Access my.scranton or any other University service that is protected by Two Step Login.

 Enter your Royal ID and password.

Choose an option:

  • Duo Push (Smart Cell Phone)
  • Passcode (Token)

Use your mobile smart device or hard token to complete authentication.

Tap Approve when prompted on the Login Request.

 

Two Step Login will eventually be required for all students, staff and faculty. 

Staff and faculty are required to enroll in Two Step. Student enrollment is currently optional, but will be required on Monday, February 11, 2019.

Documentation concerning the following topics are available at https://duo.scranton.edu/documentation/
(Please note: my.scranton authentication is required)

  • What is Two Step Login
  • Device Support
  • Hardware Tokens
  • Lost or Stolen Device
  • Report fraudulent Two Step Login Requests
  • Frequently Asked Questions (FAQ)

Video Resources