U. S. Department of Education Compliance

Online education is an important part of The University of Scranton’s graduate program offerings.    Recent amendments to the Higher Education Act of 1965 may influence how and where the University delivers these programs. The relevant language includes:

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request.
(Authority: 20 U.S.C. 1001 and 1002)

In order to provide students with continued access to these programs, the College of Graduate and Continuing Education is working to comply with these new regulations.

Complaint Resolution

Institutions offering online education programs must provide enrolled and prospective students with contact information for filing complaints with the institution’s accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is information on The University of Scranton’s accreditation agency, followed by a list of the agencies in each state that has responsibility for complaint resolution.

The University of Scranton accreditation

The University of Scranton is regionally accredited by the Middle States Commission on Higher Education. The Commonwealth of Pennsylvania has authorized the University to offer associates, baccalaureate, masters, and clinical doctoral degrees as well as undergraduate and graduate level certificates.  Information regarding the University’s complaint process can be found on The University of Scranton website.

Complaint resolution contacts by state

Students should attempt to resolve a grievance, complaint, or concern by following The University of Scranton’s Grievance Process. The University desires to resolve student concerns in an expeditious, fair, and amicable manner.  However, if an issue cannot be resolved internally, you may file a complaint with your State. 


Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
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