Services & Policies - Fall 2005
LibQual Gives Users a Voice
* information control measures users' perceptions on how well they can independently find information
* affect of service measures users perceptions of the helpfulness and competency of library staff and
*library as a place measures users' perception of individual and group space and the inspirational quality of the physical environment.There are also questions on information literacy, general satisfaction, user demographics and an open ended question that gives users the opportunity to provide feedback on any aspect that they chose.