Housing & Residence Life
o When will students move into the residence halls ahead of the Fall 2020 semester? plus or minus
If I have been approved to remain in University housing, are dining facilities open on campus? plus or minus
- Lunch 11:30 a.m. -1:00 p.m.
- Dinner 5:30 p.m. - 7:00 p.m.
Student Packages and Mail
What is the status of packages and mail? plus or minus
With campus closed and classes being held remotely for the rest of the spring semester and summer, students are reminded that mail and packages should not be sent to the University. Following are the procedures in place.
Packages received after March 27
If the package is delivered by the U.S. Postal Service, we will automatically forward it to your home address. If the package is delivered by UPS, FedEx or Amazon, we will automatically return the package to sender. (UPS, FedEx and Amazon will not allow forwarding of packages.)
- Graduating seniors and students not living on campus in fall 2020: Mail in your mailboxes will be forwarded to your home addresses in early June.
- Other students: Mail will remain in your mailboxes until you return to campus in the fall.
For students with approval to live on campus during the period of remote education:
- Mail can be accessed from your regular campus mailboxes
- Packages can be picked up from 315 Jefferson Avenue during these dates/times. Please be sure to maintain social distancing while picking up packages.
o Will intercollegiate athletic competitions take place this Fall? plus or minus
The Presidents of the Landmark Conference unanimously agree that a return to athletic competition in the fall of 2020 is the intent of each respective member institution, but only if it can be done safely. Therefore, each member institution will continue to work within local and state health guidelines, along with guidance from national organizations such as the Centers for Disease Control (CDC), the American College Health Association (ACHA), and the National Collegiate Athletic Association (NCAA), as they finalize their reopening plans. The Landmark Conference’s primary focus for the fall of 2020 will be competition among conference members; we plan to culminate with a conference postseason tournament. Specific details regarding scheduling, the postseason, and other policies will come later this summer.
The Conference is also cognizant of the importance of its spectator policy to parents, alumni, and fans. We will make an announcement regarding a conference-wide spectator policy by Monday, August 3.
o When will recreation facilities reopen? plus or minus
Finances, Financial Aid and Student Employees
What is the best way to contact the Financial Aid Office should I need assistance? plus or minus
The Financial Aid Office is committed to providing continued services to students and parents, including prospective students and their parents. Due to COVID-19, the Financial Aid Office staff have transitioned to remote services and will be responding to all calls via email.
Students are encouraged to email the office directly at firstname.lastname@example.org from your Royal email or FAFSA email for assistance. Please include your Royal ID number and a member of the Financial Aid Office staff will respond within one to two business days. Parent(s) must have Third Party Access. If your son or daughter have not given you Third Party Access, they may do so by following the directions at the bottom of View My Status/Third Party Access.
For items being mailed to Financial Aid: Please note that incoming mail from the U.S. Postal Service is picked up twice per week, so there may be delays with incoming mail arriving to campus.
Additional information can be found on the Financial Aid website.
Can local work-study students and graduate assistants continue their on-campus employment? plus or minus
All work study students will be paid for hours worked through March 13, 2020. All graduate assistants will continue to receive monthly stipends as planned.
What resources are available to students and their families who need financial assistance? plus or minus
University President Scott R. Pilarz, S.J., sent a message to students and their parents offering help and advice to those who are responding to serious reductions in family income due to unemployment, underemployment and other losses of income. The message included the following instructions:
o Families in need of assistance should contact the Financial Aid Office at email@example.com or (570) 941-7701. The Financial Aid staff will review and verify updated information to determine if any increases can be made to need-based federal, state and University of Scranton financial aid programs. This will include funding that may be possible through the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act, or the University’s Father Sweeney Grant fund. If you have not already done so, families should complete the Free Application for Federal Student Aid (FAFSA) at studentaid.gov. Pennsylvania residents should adhere to the PA State Grant deadline of May 15, 2020.
o The University will offer financial counseling to families requesting special assistance to meet their financial educational expenses. Staff from the offices of Financial Aid and the Bursar will work with students and their families on the development of financing plans, which will include a combination of federal student and parent loans and may allow for the development of special payment plans outside of the University’s normal payment policy.
Can work-study students continue their employment remotely? plus or minus
Does the University have a plan to assist work-study students who are not able to work? plus or minus
Have VA Educational Benefits been impacted in any way? plus or minus
Students receiving VA Educational Benefits been sent email updates regarding their benefits from the Financial Aid Office. Should you require additional assistance, please contact the Financial Aid Office.
Student Health Services & Counseling
What should I do if I am in need of personal support? plus or minus
Students who experience illness, loss of a loved one, or other personal difficulties due to COVID-19 and are in need of support or assistance are encouraged to reach out to Lauren Rivera, Dean of Students, at (570) 941-7680 or firstname.lastname@example.org.
Will Student Health Services continue to be a resource for students during the Summer? plus or minus
Any student who has questions regarding health matters is welcome to call Student Health Services at (570)941-7667 Monday-Friday 8:30 a.m.- 4:30 p.m.
In person appointments remain available Monday-Friday from 10:00 a.m.- 2:00 p.m. to students who are local or otherwise remain on-campus during this timeframe. However, students are required to call ahead. For additional information, please visit Student Health Services’ website.
For immediate medical assistance after hours or on weekends University Police will be available at 570-941-7777.
Will the Counseling Center continue to be a resource for students during the Summer? plus or minus
The Counseling Center continues to work remotely, with plans to resume full free and confidential services for all enrolled undergraduate and graduate students on campus at the beginning of the Fall semester. This includes individual and group counseling, consultations, assessment, and crisis intervention.
During the Summer, the Counseling Center is limited in its ability to provide these services, but staff remains available for consultation and support. For additional information, contact the Counseling Center at (570) 941-7620.