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Student Life

Housing & Residence Life

If you have a special circumstance that necessitates on campus housing for the period of remote education, you must contact Residence Life at res-life@scranton.edu to provide information on your particular situation and receive confirmation. Students who remained on campus during Spring Break do not need to reach out to Residence Life.

Residential students and all students who are on meal plans received information on March 27, 2020 from Fr. Pilarz via e-mail. Credits will be given for room and board charges for the time the services will not be used beginning March 14thCredits will first be applied to outstanding balances. In the event of an overage, students who are interested in requesting a refund rather than applying the credit to future charges can do so by emailing the Bursar’s Office at bursar@scranton.eduNote that seniors will automatically receive a refund after any outstanding balances are covered.

Residential students are understandably wanting to know when they can retrieve their personal belongings. At this time, students who need to retrieve essential items (e.g., a textbook or medicine) must contact Residence Life by email at res-life@scranton.edu or by phone at 570-941-6226 for assistance. Dr. Davis, Vice President for Student Life, will share specific instructions for all residential students regarding when and how they can return for their personal items as soon as our campus situation is more clear.
Housing selection is generally an online process. Staff is evaluating how best to proceed. Processes for rising juniors/seniors, sophomores, and graduate students will be determined in the coming weeks. Information will be shared with the respective groups of students as appropriate.

Dining Services

The DeNaples Center 1st Floor Food Court is open for the limited hours listed below. All meals are for takeout only; the seating area is closed. Students who need to purchase items from the DeNaples Center 1st Floor POD are asked to notify the cashier that they need to speak to a manager.  
Hours: Monday-Sunday   
  • Lunch 11:30 a.m. -1:00 p.m.  
  • Dinner 5:30 p.m. - 7:00 p.m.

Student Packages and Mail

With campus closed and classes being held remotely for the rest of the spring semester, students are reminded that mail and packages should not be sent to the University. Following are the procedures in place for existing and future student packages for students who are not approved to live on campus.

Packages received up to March 27
A representative from the University’s Mailing Services department will contact you if you have a package in the DeNaples Mailroom. If the package was delivered by the U.S. Postal Service, we can forward to your home address. If the package was delivered by UPS, FedEx or Amazon, we can return the package to sender or hold it until a later time when we are able to re-open the mail center for more traffic. (UPS, FedEx and Amazon will not allow forwarding of packages.)

Packages received after March 27
If the package is delivered by the U.S. Postal Service, we will automatically forward it to your home address. If the package is delivered by UPS, FedEx or Amazon, we will automatically return the package to sender. (UPS, FedEx and Amazon will not allow forwarding of packages.)

Mailboxes
Mail in your mailboxes can be picked up when you receive word from the Division of Student Life that you are welcome to return to campus to obtain the items from your residence hall.

For students with approval to live on campus during the period of remote education:
  • Mail can be accessed from your regular campus mailboxes
  • Packages can be picked up from 315 Jefferson Avenue during these dates/times. Please be sure to maintain social distancing while picking up packages.
Monday: 10 a.m. - noon
Wednesday: 9 a.m. - noon
Thursday: 10 a.m. - noon
Friday: 9 a.m. - noon
Questions maybe directed to  Debra Price.

Athletics

After thoughtful deliberation, the Landmark Conference, with unanimous support from our eight institutional Presidents, has made the difficult decision to cancel the league’s spring sports seasons and respective championship events in response to the COVID-19 pandemic. View the full announcement here.
Acting on guidance from the Commonwealth of Pennsylvania, all campus recreation facilities closed beginning on Saturday, March 14 and will remain closed until further notice.

Finances, Financial Aid and Student Employees

The Financial Aid Office is committed to providing continued services to students and parents, including prospective students and their parents. Due to COVID-19, the Financial Aid Office staff have transitioned to remote services and will be responding to all calls via email.

Students are encouraged to email the office directly at finaid@scranton.edu from your Royal email or FAFSA email for assistance. Please include your Royal ID number and a member of the Financial Aid Office staff will respond within one to two business days. Parent(s) must have Third Party Access.  If your son or daughter have not given you Third Party Access, they may do so by following the directions at the bottom of View My Status/Third Party Access. 

 Additional information can be found on the Financial Aid website

Residential students and all students who are on meal plans received information on March 27, 2020 from Fr. Pilarz via e-mail. Credits will be given for room and board charges for the time the services will not be used beginning March 14thCredits will first be applied to outstanding balances. In the event of an overage, students who are interested in requesting a refund rather than applying the credit to future charges can do so by emailing the Bursar’s Office at bursar@scranton.eduNote that seniors will automatically receive a refund after any outstanding balances are covered.

All of the measures that the University has implemented thus far in response to COVID-19 are designed to help limit the spread of the virus, including the decision to reduce the number of people on campus by shifting to remote education. Consistent with this decision, work study students and graduate assistants will not be eligible to work on campus for the remainder of the spring semester.

All work study students will be paid for hours worked through March 13, 2020. All graduate assistants will continue to receive monthly stipends as planned.
Supervisors can request to their divisional vice president that work study students or graduate assistants work remotely if their job duties can be accomplished and managed in this way. Divisional vice presidents can also approve a work study student or graduate assistant continuing to work on campus only if the person is performing an essential campus-based function.
The University understands that students rely on money earned through work study to help with essential expenses. Students in need of special assistance during this timeframe can request support through the Financial Aid Office at finaid@scranton.edu.

Students receiving VA Educational Benefits been sent email updates regarding their benefits from the Financial Aid Office. Should you require additional assistance, please contact the Financial Aid Office.  

Student Health Services & Counseling

Any student who has questions regarding health matters is welcome to call Student Health Services at (570)941-7667 Monday-Friday 8:30 a.m.- 4:30 p.m.  

In person appointments remain available Monday-Friday from 10:00 a.m.- 2:00 p.m. to students who are local or otherwise remain on-campus during this timeframe. However, students are required to call ahead. For additional information, please visit Student Health Services’ website.

For immediate medical assistance after hours or on weekends University Police will be available at 570-941-7777.

 

The Counseling Center will provide mental health services remotely for the purpose of routine follow-ups, support, consultation, or assistance. Existing scheduled appointments will now be conducted by telephone and video-conferencing via the Zoom platform.  Counseling Groups will be suspended until further notice. You may contact the Counseling Center at (570) 941-7620 Monday-Friday from 8:30am to 4:30pm. For additional information, please visit the Counseling Center’s website. 

News reports about the coronavirus, together with concerns that the virus could become more widespread, are raising a number of concerns and making some people worry. Students are encouraged to take care of their mental health in the face of this uncertainty. The Counseling Center has a number of resources and tips for managing concerns and emotions about COVID-19 on their website.

Spring 2020 Programming

All campus based Student Life programs for the remainder of the Spring 2020 semester have been cancelled or will occur virtually.  Student Life staff are committed to working together to create ways for students to remain connected to our community virtually during the period of remote instruction. Follow the hashtag #remoteroyals and look for the weekly #RemoteRoyals Newsletter to learn more about opportunities to remain connected with your peers.

Clubs are welcomed and encouraged to continue to meet virtually. The Center for Student Engagement is working on the best way to support clubs remotely. As it is available, we will share information with club leaders. If you have questions, please contact cse@scranton.edu.

The Windhover staff is committed to ensuring that the yearbook is complete and full of all of your Scranton memories. This includes senior portraits!  We plan to be creative and flexible to make sure that all seniors have the opportunity to have portraits taken.  Watch for email notifications from the Windhover staff.  You can contact them by email yearbook@scranton.edu.

The University has NOT yet decided to cancel Commencement Weekend events for May 30-31. Our ceremony is later than most schools, and we want to wait as long as possible before deciding whether or not conditions will require us to change our current plans.

Similarly, we have not yet cancelled Senior Week Events during the week of May 25. We will notify students and families of the status of Senior Week and Commencement Weekend no later than Monday, May 11.

At the same time, we believe it is important to have a contingency plan in place. For this reason, we have identified the weekend of October 24-25 as a fallback date should we need to change our plans for May. The University has already reserved the Mohegan Sun Arena at Casey Plaza for a ceremony on either May 31 or October 25. We encourage families to plan for both possibilities in terms of hotel arrangements.