Information Technology has several remote technology tools and resources available to support students, faculty and staff, many of which are accessible through the my.scranton portal. For more information visit the Remote Technology Tools & Resource page which outlines the available technologies and support services.
Will students, staff and faculty have access to video and audio conferencing, chat and webinar services? plus or minus
Yes, the University has purchased a Zoom account for all University students, staff and faculty. Zoom is an easy, reliable cloud platform for video and audio conferencing, chat and webinar. Find out how to access this new tool here.
What support is available for students who need assistance with Desire2Learn (D2L)? plus or minus
Students, faculty, and staff who need assistance with D2L are asked to check the End User Support widget on the homepage. This will take you to a support page that provides 24/7 email and chat support (the chat window is in the bottom right of the page.). Phone support is coming soon!
Contact the Center for Teaching and Learning Excellence at D2Lsupport@scranton.edu for additional help and instruction.
Is the Technology Support Center available to help should I need assistance? plus or minus
- Phone: (570) 941-4357 When leaving a phone message, make sure to leave your name, phone number and a description of your problem, so our team may assist you.
- Email: firstname.lastname@example.org
- Enter a ticket in Royal IT Support (authentication required)
Will students have access to University software that is needed for their coursework (e.g., graphic design program)? plus or minus
Yes, students continue to have access to remote.scranton.edu as they did on campus for their academic software applications. IT has acquired temporary at home licenses where needed, (e.g., Adobe Creative Cloud). Please contact your professor for more information about how to access these.
I bought a Dell laptop through the University with a warranty. If I cannot come to campus, how do I get my computer fixed? plus or minus
- Email & Chat available here
- Phone : 1-800-624-9896