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Information Technology

Information Technology has several remote technology tools and resources available to support students, faculty and staff, many of which are accessible through the my.scranton portal. For more information visit the Remote Technology Tools & Resource page which outlines the available technologies and support services.

 

Yes, the University has purchased a Zoom account for all University students, staff and faculty. Zoom is an easy, reliable cloud platform for video and audio conferencing, chat and webinar. Find out how to access this new tool here.

Students, faculty, and staff who need assistance with D2L are asked to check the End User Support widget on the homepage. This will take you to a support page that provides 24/7 email and chat support (the chat window is in the bottom right of the page.). Phone support is coming soon!

Contact the Center for Teaching and Learning Excellence at D2Lsupport@scranton.edu for additional help and instruction. 

 

Yes, the Technology Support Center continues to provide technology support to our community as we work remotely during the closure due to COVID-19. Visit the IT website for daily hours of operation. 
  • Phone: (570) 941-4357 When leaving a phone message, make sure to leave your name, phone number and a description of your problem, so our team may assist you.
  • Email: techsupport@scranton.edu
  • Enter a ticket in Royal IT Support (authentication required)

Yes, students continue to have access to remote.scranton.edu as they did on campus for their academic software applications. IT has acquired temporary at home licenses where needed, (e.g., Adobe Creative Cloud). Please contact your professor for more information about how to access these.

If you purchased a Dell laptop through the Dell or Scranton/Dell website with a valid warranty, you can get support directly from Dell. Students can contact Dell with the service tag number (located on the bottom of their laptop)
  • Email & Chat available here  
  • Phone : 1-800-624-9896