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Information for Faculty and Other Academic Personnel

To all of our faculty leaders ... sincere gratitude for your patience, dedication, and creativity as we respond to the spread of COVID-19. As Fr. Pilarz has expressed through his messages, times like these are a true test of a community, and it has been clear over the past few weeks that our University of Scranton community has a deep foundation of love, caring, and commitment.

Current Update

  • The University campus is closed until further notice. Remote education will continue through the end of the spring semester.
  • All University offices will remain open remotely or, in some cases, with limited campus staff, including Human Resources and Information Technology. Offices and staff can be contacted through their campus telephone number or email.
  • Faculty and staff will still have access to your offices while campus is closed, but we ask that you work remotely as much as possible.
  • Deans will work with faculty to identify essential personnel (students and faculty) to help maintain laboratories.
  • We will continue to maintain the current academic calendar and all classes will be expected to finish within these days.  As stated before, please know that it is ok to change your syllabus and course policies to accommodate this unique situation as long as you clearly inform the students.  We appreciate all of your efforts to adapt to the abbreviated semester and the upcoming move to remote instruction.
  • All full-time and part-time faculty will be paid in full and on schedule for their contracted work this semester.
  • We  expect to follow the previously-established faculty evaluation deadlines.

Student Support

Consistent with normal protocol, students who experience illness, loss of a loved one, etc. are strongly encouraged to reach out to the Dean of Students Office for support at (570)941-7680 or lauren.rivera@scranton.edu to get support and learn of helpful resources. After speaking with the student and gathering pertinent information, the Dean of Students Office may reach out to the student’s academic advising center and/or Dean’s Office to coordinate faculty notifications, academic accommodations, etc. Similarly, with permission from the student, the Dean of Students Office may reach out to other resources with the goal of supporting the student in need. Faculty members who learn that a student has experienced illness, loss of a loved one, etc. and who have not yet heard of this from an academic advising center and/or Dean’s Office are asked to contact the Dean Rivera, at lauren.rivera@scranton.edu to ensure the Dean of Students Office is aware of the situation and working with the student already.

Registration and Grading

  • We will continue with the current schedule for student course registration. The Registrar’s Office is working closely with the deans and advising offices to support this process
  • The last day for on-campus students to Withdraw from a class remains Friday, April 17.
  • In accordance with the revised grading policy for “credit satisfactory/credit deficiency/no credit,” students are to be notified on April 9 of the process for requesting the revised grading policy, including identifying any courses that are not eligible. Between April 9 and May 1, students will have the opportunity to request the revised grading policy for eligible courses consistent with information shared by the Provost.

Center for Teaching and Learning Excellence Support

  • The Center for Teaching and Learning Excellence (CTLE) continues to operate remotely to serve students and faculty.
  • The CTLE will offer virtual workshops covering D2L’s most useful tools. Up-to-date information is available here.
  • D2L Course Merge is available to faculty who have not used the system this semester. To request a merge, email d2lsupport@scranton.edu.
  • Many of you have asked about the use of lecture-capture through Panopto. Please contact Eugeniu Grigorescu directly if you would like CTLE assistance with this. You can also contact your dean’s office.

Library Support

Although the library will not be staffed during the University campus closure, assistance will be available from our Library Faculty remotely Monday thru Friday between the hours of 8 a.m. and 7 p.m. All other times, questions will be answered by librarians not in Scranton.

On the library webpage there is an icon for library services spring 2020, which goes into more depth, but here is how to reach the Library:

  • VIRTUAL CHAT: Use the Ask a Librarian chatbox on this page to talk to a librarian 24 hours a day.
  • PHONE: Please call 570-941-4000 to talk to one of the librarians during regular library hours. If no one answers, please leave a voicemail and someone will get back to you as soon as possible.
  • EMAIL: Please use the other options first, but you can also email askalibrarian@scranton.edu.
  • CONSULTATIONS: The librarians will still offer consultations through various communication platforms (e.g., Zoom), but please reach out through virtual chat, phone, or email first to schedule a consultation time and determine which platform will work best for your individual needs.
  • For problems with accessing any resources please e-mail library-systems@scranton.edu.
  • Faculty requiring an eBooks or streaming media that we do not have should contact Narda Tafuri

IT Support

An email was sent announcing Zoom licenses for all students, faculty, and staff. The accounts are available and instructions on account activation and use was included.

An email was sent for Banner Admin users on remote access to the system while at home. Please note there is a change to this access, due to the need to preserve the virtual desktop environment for classes, students and faculty.

As a reminder, many technologies used during telecommuting from home will be influenced by the internet bandwidth and connectivity at home, rather than the network services on-campus. We will be monitoring our on-campus systems continually, along with our cloud services including D2L, Zoom, and O365, however, the experience of faculty, students, and staff working from home will be based on their home internet connection.

The Technology Support Center continues to provide technology support to our community as we work remotely during the closure due to COVID-19. View our support hours
  • Email techsupport@scranton.edu 
  • Call (570)941-4357. When leaving a phone message, make sure to leave your name, phone number and a description of your problem, so our team may assist you. 
  • Enter a ticket in Royal IT Support (authentication required)