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Facilities Operations Department: Work Orders



Priority of Work

Generally, requests for basic corrective services take priority over other requests, except emergencies. When the time factor is critical, Facilities Operations may use outside contractors to complete all or part of the work.

The Work Order Control Center prioritizes each request for services received. Priorities have been developed to ensure that Facilities Operations responds appropriately to a request. Therefore, the assistance of a department in detailing the nature or seriousness of the problem is important. Some conditions in Priority 1 may override others in case of emergency or disaster. The priority system is as follows:

Priority 1

  1. Emergency conditions that affect the safety or health of persons or property, for example, broken glass, ruptured pipes, inoperable exterior locks, interior locks on sensitive space, blocked or malfunctioning toilets, or passengers trapped in elevators.
  2. Conditions that immediately affect the continued performance of academic or administrative services, the same day non-resolution of which would impact use or performance in the space, for example, blown circuit breakers, an outlet without power (where only one is available), inoperable doors, non-operating elevators, or hot or cold offices or classrooms.
  3. Conditions that, if not immediately attended to, could damage the Facilities Operations or further damage the item in question, for example, ceiling drips, leaking toilets, unfastened windows.
  4. Work that should be completed within eight (8) hours.
  5. Conditions which must be attended to during the day (or night) they are reported.
  6. Work that requires overtime or night shift, if not completed during normal work hours.

Priority 2

  1. Conditions that represent a potential safety or health hazard -- danger, damage, or breakage that is not an immediate hazard but could become one with more use or stress. For example, a loose handrail, loose doorknob, damaged stair tread, or cracked door glass.
  2. Nuisance conditions that do not require extensive work, but which, if not remedied, would reflect poorly on Facilities Operations, for example, paint, offensive graffiti, follow-up of one trade's work by another trade.
  3. Valid, dated requests by customers, which must be completed by a certain date.
  4. Debris or garbage accumulations.
  5. Work that should be completed within three (3) workdays or less.
  6. Work that is the highest priority for non-Daily Service Team personnel.
  7. Work that can be worked into existing schedules.
  8. Student Damage Work Orders.

Priority 3

  1. Work that should be completed within five (5) to ten (10) workdays.
  2. Work that may be scheduled in advance.
  3. Work that represents most routine maintenance.
  4. Resolution of "temporary fixes."
  5. Work identified by building surveys, tours, or area coordinators, other than long-range or major improvements.

Priority 4

  1. Work that should be completed within one (1) month.
  2. Work that can be scheduled in advance.
  3. Work that represents improvements or additions to facilities such as building shelves or installing air-conditioning units work covered by most service requests.
  4. Work that requires outside vendors, contractors, or procurement of materials (not off-the-shelf items).
  5. Work that requires a coordinated and planned schedule between a client and shop(s).

Priority 5

  1. Work that can be programmed for the next season.
  2. Work that can be scheduled for periods between semesters.
  3. Work that has been identified in advance but cannot be done at the time of identification because facilities are in use.
  4. Jobs requiring several shops and long-range planning.

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