Facilities Operations Department: Work Orders
FACILITIES OPERATIONS DEPARTMENT
Priority of Work
Generally, requests for basic corrective services take
priority over other requests, except emergencies. When the time factor is
critical, Facilities Operations may use outside contractors to complete all or part of
The Work Order Control Center prioritizes each request for
services received. Priorities have been developed to ensure that Facilities Operations
responds appropriately to a request. Therefore, the assistance of a department
in detailing the nature or seriousness of the problem is important. Some
conditions in Priority 1 may override others in case of emergency or disaster.
The priority system is as follows:
- Emergency conditions that affect the safety or
health of persons or property, for example, broken glass, ruptured pipes,
inoperable exterior locks, interior locks on sensitive space, blocked or
malfunctioning toilets, or passengers trapped in elevators.
- Conditions that immediately affect the continued
performance of academic or administrative services, the same day non-resolution
of which would impact use or performance in the space, for example, blown
circuit breakers, an outlet without power (where only one is available),
inoperable doors, non-operating elevators, or hot or cold offices or
- Conditions that, if not immediately attended to,
could damage the Facilities Operations or further damage the item in question, for
example, ceiling drips, leaking toilets, unfastened windows.
- Work that should be completed within eight (8)
- Conditions which must be attended to during the day
(or night) they are reported.
- Work that requires overtime or night shift, if not
completed during normal work hours.
- Conditions that represent a potential safety or
health hazard -- danger, damage, or breakage that is not an immediate hazard
but could become one with more use or stress. For example, a loose handrail,
loose doorknob, damaged stair tread, or cracked door glass.
- Nuisance conditions that do not require extensive
work, but which, if not remedied, would reflect poorly on Facilities Operations, for
example, paint, offensive graffiti, follow-up of one trade's work by another
- Valid, dated requests by customers, which must be
completed by a certain date.
- Debris or garbage accumulations.
- Work that should be completed within three (3)
workdays or less.
- Work that is the highest priority for non-Daily
Service Team personnel.
- Work that can be worked into existing schedules.
- Student Damage Work Orders.
- Work that should be completed within five (5) to
ten (10) workdays.
- Work that may be scheduled in advance.
- Work that represents most routine maintenance.
- Resolution of "temporary fixes."
- Work identified by building surveys, tours, or area
coordinators, other than long-range or major improvements.
- Work that should be completed within one (1) month.
- Work that can be scheduled in advance.
- Work that represents improvements or additions to
facilities such as building shelves or installing air-conditioning units work
covered by most service requests.
- Work that requires outside vendors, contractors, or
procurement of materials (not off-the-shelf items).
- Work that requires a coordinated and planned
schedule between a client and shop(s).
- Work that can be programmed for the next season.
- Work that can be scheduled for periods between
- Work that has been identified in advance but cannot
be done at the time of identification because facilities are in use.
- Jobs requiring several shops and long-range