Royal Card FAQ's


What is the Royal Card?

The Royal Card is the multiple-purpose photo ID card for all students, faculty and staff at the University of Scranton. It also offers a menu of additional services:

  • A meal plan card
  • Library card
  • Access card for all residence halls
  • Access card for several academic buildings & 24-hour access to the Pro Deo Room in the Library
  • Debit card for use in place of cash on campus or at selected off-campus merchants (if you set up a deposit account)

Index


Where can I use my Royal Card?

Once you set up your Royal Card as a deposit account you can use it for:

  • All University dining facilities
  • University Bookstore
  • Byron Recreational Complex
  • Campus Vending Machines
  • Laundry facilities in residence halls
  • University Printing Services (duplicating)
  • Weinberg Memorial Library copy machines, internet printing, and fax service
  • Special Event tickets
  • Biology and Chemistry supplies
  • Parking decals and fines
  • University Players shows and events
  • Off-campus merchants who participate in the Royal Card Merchant Program

Index


How do I obtain a Royal Card?

Incoming freshmen whose photos are taken during summer Orientation sessions will receive their Royal Card in the mail during the month of August.

For off-campus students, here is the link to the Royal Card request form:  http://forms.scranton.edu/request-for-royal-card/

All students, faculty or staff who have not had pictures taken should visit the Technology Support Center on the first floor of Alumni Memorial Hall, during the TSC's normal business hours.

Index


How do I set up a Deposit Account?

Deposit Accounts are set up automatically for all students, faculty, and staff. Deposits can be made through the RoyalCard Online Card Office, through the mail at the Bursar's Office in St. Thomas Hall, and at the Royal Card value transfer machines located in The DeNaples Center and the Weinberg Memorial Library.

Index


How does someone add funds to a deposit account?

Deposits can be made in person at the Bursar's office in St. Thomas Hall, through the mail, at the RoyalCard value transfer machines located in The DeNaples Center and the Weinberg Memorial Library, or through the RoyalCard Online Card Office. In addition to depositing funds online, you can also access your account balance and view your transaction history.

Index


What do I do if my Royal Card is lost or stolen?

You should report a lost or stolen Royal card immediately to the Royal Card Office located in the Technology Support Center. The card will be deactivated and you will be issued a new card. There will be a $10.00 charge for each replacement card.

Report Lost Cards:

Technology Support Center Phone Number: (570) 941-4357

Location: Alumni Memorial Hall, Room 102

Hours: http://www.scranton.edu/pir/its/tsc/index.shtml

After Hours, call Public Safety at (570) 941-7888.

If you suspect your card has been stolen, you can report a card lost through the RoyalCard Online Card Office.

If you have deactivated your card by mistake, please visit the Technology Support Center with the RoyalCard.  The Technology Support Center will re-activate the card and ensure it is working.  If the card is not working after re-activation, a new card will be required, and a $5.00 fee will be assessed.

Index


Is there a mobile app available for the Royal Card?

A mobile app is available through the iTunes App Store and Google Play Store.  The mobile app allows you to deposit funds to your Royal Card, view account balances and transactions, or deactivate your Royal Card if it has been lost or stolen.

iTunes App Store:  https://itunes.apple.com/us/app/blackboard-transact-mobile/id559541502?mt=8

Google Play Store:  https://play.google.com/store/apps/details?id=com.blackboard.transact.android 

Index


What do I do if my Royal Card is not working?

Occasionally a Royal Card cannot be read by the card readers. There can be a variety of reasons for this. Most often it is because the magnetic strip on the back of the card becomes damaged or the data encoded on the strip becomes scrambled. To prevent damage it is recommended that you keep the card away from magnets, stereos, televisions and computers or anything that may have magnetic activity. If your Royal Card is not working, the Royal Card should be returned to the Technology Support Center in Alumni Memorial Hall immediately so the card can be assessed.

Index


How do I make account balance inquiries?

The remaining balance in your Royal card account will appear on the cash register or card reader display whenever a purchase is made. After the purchase is keyed in your card is passed through the register or reader and the amount of the purchase is deducted from your account via the magnetic strip on the back of the card. This system ensures instant and accurate adjustments to your account.

You can also perform an account balance inquiry by using the RoyalCard Online Card Office.

Index


How does the Merchant Program work?


University of Scranton Royal Card cardholders can use their cards for debit purchases at a number of merchants in Scranton and the surrounding area. Click here for a current list of participating merchants.

Look also for "Royal Card Accepted Here" window decals to identify participating downtown merchant locations.

Merchants who are interested in participating in the Merchant Program may contact IT Development and Applications at (570) 941-6344.

Index


How do I contact the Royal Card Office?

The Royal Card Office is located within the Technology Support Center:

Phone Number: (570) 941-4357

Location: Alumni Memorial Hall, Room 102

Hours: https://www.scranton.edu/pir/its/tsc/about%20tsc1/tsc-hours.shtml

Index


How do I obtain a Visitor Card or a Non-Employee Affiliate Card?

Visitor Cards can be obtained for individuals and groups that will be on campus for short-term stays, and need card access while on campus.  To request a visitor card, please contact the Technology Support Center.  Non-Employee Affiliate cards are used for individuals that are volunteers on campus, vendors or those needing a card for extended stays on campus.  For such requests, please complete the Non-Employee Affiliate Request Form and send it to the Technology Support Center.  Please allow 3 business days from date of submission of form to card issuance. 

Prior to requesting a Visitor Card or Non-Employee Affiliate Card, please review the Visitor and Non-Employee Affiliate ID Card Procedures for more information, and details regarding responsibility.

Technology Support Center Phone Number: (570) 941-4357

Location: Alumni Memorial Hall, Room 102

Hours: https://www.scranton.edu/pir/its/tsc/about%20tsc1/tsc-hours.shtml

Index


What is the difference between “Dining Flex” and “RoyalCard Debit”?

Dining Flex – This deposit account is used for all dining locations on campus only. For a list of dining locations on campus, click here.

RoyalCard Debit – This deposit account is used for all on campus and off campus locations that accept the RoyalCard. This account can be used at dining locations, the bookstore, the library, vending machines, laundry centers, on campus and off campus merchants.

Index


What happened to my Dining Flex account balance?

At the beginning of every semester, you may see your Dining Flex account balance reset.  Please allow up to three business days from the start of the semester for the balance to be recovered to your account.  If after three days you still have not recieved the funds that were previously in your account, please contact the Technology Support Center.

Index


When do I receive my free printing deposit for the library?

Each semester, students are allotted a designated amount of free prints at the Library.  The schedule is shown below.  The free prints, if unused, accumulate from the initial deposit in the Fall semester through the end of the last Summer Session, with which they are all reset to $0.00.  Please allow up to three business days from the start of the semester for the deposit to take place.  If after three days you still have not received the deposit to your account, please contact the Technology Support Center.

Semester Amount Number of Prints
Fall $14.00 200
Intersession $3.50 50
Spring $14.00 200
Summer $3.50 50

Index