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Technology Support Center

TSC Student Consultant Job Description

Title:                 TSC Student Consultant (Level 1, 2, 3)

Date:                May 17, 2013

Department:      IR Customer Services / Information Technology Services

Reports To:      Assistant Director and/or TSC Analysts

Classification:   Work Study (federal, state, university)

TSC Student Consultants will receive the following:

  • Flexible hours with a minimum of 8 hours and a maximum of 20 hours/week, each student must be eligible for the work study program through the Financial Aid Office
  • Will be paid an hourly rate
  • An opportunity to contribute toward the goal of assisting students, staff, and faculty with the integration of technology in their teaching and learning activities
  • An opportunity to work in the PIR Division under the work study program
  • An opportunity to work with emerging technologies and gain invaluable experience
TSC Student Consultant responsibilities include:
  • Provide technical support/troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms, and at special events in the use of:
    • Software:  Windows and Macintosh Operating Systems, Microsoft Office Applications, E-mail, Web browsers (Internet Explorer, Firefox)
    • Hardware:  PC and Macintosh basics, printer basics, scanner
    • Network:  ResNet basics, wireless network access
    • Audiovisual Equipment:  video projectors, document cameras, TV/VCRs, camcorders, control systems.
    • Systems:  MyScranton, LMS, Royal Drive
  • Deliver, set-up, and pick-up audiovisual equipment to/from classrooms in a timely, courteous manner while also assisting the requester with getting started.
  • Handling and directly working with computer connections, video projectors, video cameras, and audiovisual equipment
  • Assisting patrons with signing out over the counter equipment loans from our storage area
  • Complete detailed equipment reservation requests
  • Perform dispatch duties upon request
    • Deliver paper and toner cartridges, clear paper jams, etc. in various labs
    • Assist faculty and staff in their offices upon request
  • Assist on special projects upon request
  • Attend student meetings
  • Assist with basic PC setups

Student Consultant Qualifications:

  • Eligibility for work study through the Financial Aid Office
  • Knowledge of web browsers, Microsoft Office applications, and audio-visual equipment helpful, but not required
  • Individuals will be required to transport medium to heavy equipment to various campus locations
  • Strong customer service and communication skills are essential
  • Knowledge of e-mail is necessary
  • Maintain a positive attitude
  • Ability to work independently as well as on a team
  • Desire to assist the University in its mission to support students, faculty, and staff in integrating technology into their teaching and learning activities

Applying for a Student Consultant position:

You can apply online by clicking here.

We encourage interested students to fill out applications.   You will be contacted to set up an interview.  This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty, and staff.  Training will be provided.

 

Need Additional Help?

E-mail the Technology Support Center