Welcome to the Technology Support Center

The Technology Support Center facilitates the use of the University's computing systems, software, networks, and facilities through timely, accurate, and courteous responses to customer support requests.

Report a Problem with FootPrints

FootPrints is the University’s ticket-tracking program that assures technical problems are addressed in an orderly and timely process.

Access Footprints and log your request or issue.

Other Services

  • Reset passwords and PINs
  • Assist customers in using University software, systems, networks, PCs, scanners, printers, and Instructional Technology equipment
  • Virus scan portable media
  • Maintain supplies in various computing labs (paper and toner cartridges)
  • Provide assistance accessing the wireless networks
  • Assist ResNet users with laptop problems
  • Deliver, set up, and assist users with equipment in non-mediated classrooms and conference rooms
  • Support electronic equipment in mediated classrooms and conference rooms
  • Provide support for University telephone systems
  • Provide Royal Card support and services

Available Equipment (Faculty and Staff)

Video projectors, laptop computers, TVs, VCRs, DVDs, document cameras, slide projectors, screens, video camcorders. Please call the Office of Instructional Technology (570-941-4357) to check on any other type of equipment.

Fall & Spring
Intersession & Summer
Sunday Noon   8 pm Sunday Noon   8 pm
Monday 8 am 10 pm Monday 8 am 10 pm
Tuesday 8 am 10 pm Tuesday 8 am 10 pm
Wednesday 8 am 10 pm Wednesday 8am 10 pm
Thursday 8 am 10 pm Thursday 8 am 10 pm
Friday 8 am   9 pm Friday 8 am   4:30 pm
Saturday 9 am   5 pm Saturday Noon   6 pm
  • David Rothrock - Interim Manager, Technology Support Center
  • Donald McCall - IR Technology Support Center Analyst
  • Karl Johns - IR Technology Support Center Analyst
  • Kathy Boock - Customer Support Specialist

We are located in Alumni Memorial Hall, the number 29 (left bottom) on the campus map.

If you are facing St.Thomas Hall, take a right on Monroe Avenue, at the next STOP sign take a right again, and Alumni Memorial Hall will be on your left. The Visitor Parking Lot(B) is next to St. Thomas Hall.

Call us at 570-941-HELP (4357) or email us at techsupport@scranton.edu.

Join us on social media to keep updated on University IT announcements. Find us on Facebook and Twitter @ScrantonTSC.