The Technology Support Center (TSC) can be reached by calling 570-941-HELP.
The Technology Support Center is located on the first floor of Alumni Memorial Hall. Hours of operation are:
- Monday - Thursday 8:00am - 10:00pm
- Friday 8:00am - 9:00pm
- Saturday 9:00am - 5:00pm
- Sunday Noon - 8:00pm
Students MUST remain with their laptop while services are being performed. Please note that laptops cannot be left and picked up later.
Students needing hardware warranty services for Dell or Mac laptops with a current warranty can drop their laptop off at the TSC. Loaner laptops are available for Dell computers if the repair will take longer than 24 hours. The University of Scranton is an authorized Dell and Apple Warranty Repair Center.
We make every reasonable effort to resolve your computer problem but cannot guarantee that we will be able to successfully get your computer connected to our network. You may need to contact the computer vendor you purchased your computer from if we are unable to help you.
NOTE: In some cases it is necessary to have the original computer CD's that came with your computer in order to fix a problem. Make certain you bring everything that came with your computer to campus with you. We cannot provide support for illegal copies of Windows or other software.
Students are responsible for backing up their data and files before bringing it in for service.