Planning and Information Resources
Planning and Information Management
Planning & Information Management (PIM), a branch of the Planning & Information Resources Division, provides coordination and support for the University's planning, institutional effectiveness, and information management activities. PIM, led by Robyn Dickinson, is formed by five departments: Planning, Institutional Research, IT Services, IT Development and Applications and Information Security.
Institutional planning is an essential element for any successful organization. Planning guides the growth of the organization through careful consideration and balance of its needs and its aspirations, its strengths and weaknesses, and those opportunities and threats that are on its horizon. The Planning Office, led by Kate Yerkes, supports this enterprise through the development and monitoring of the University's Strategic Plan and those tactical and operational planning activities that sustain it. The office also guides key institutional effectiveness activities in partnership with Institutional Research, providing institutional benchmarking data, environmental scanning, and other analyses.
The Institutional Research Office, led by Valerie Taylor, provides data to external agencies to maintain the University's federal, state, and accreditation compliance. The office supports the University's institutional effectiveness program through participation in national and other surveys, studies, and evaluative analysis. Institutional Research leads the University's data warehousing and data mining operations, and supports other information management functions. The department also maintains the University's Annual Report System.
Led by Jim Franceschelli, and responsible for leading the Division's delivery of IT services, this department provides support to University customers via its Technology Support Center (formerly known as the Help Desk), direct management of microcomputer (PC) hardware and software support via its Desktop Services group, manages Instructional Technology, and supports mobile computing as well as a host of other personal computing needs. The staff members of the IT Services department frequently interface with University customers to ensure that service offerings are appropriate and service delivery is consistently excellent.
IT Development & Applications
The IT Development & Applications (ITDA) department, led by Connie Wisdo, provides business application analysis, data analysis and software solution determination for University clients, to include functional requirements definition, project scope determination, software application design and development, support for selection and implementation of 3rd party software, assistance with configuring existing enterprise applications, business intelligence support and assistance with information management activities.
The Information Security office, led by Anthony Maszeroski, works to ensure the confidentiality, integrity, and availability of University data and information assets through the development and coordination of security policies, procedures, architecture, and awareness. The office also collaborates with the departments of IT Infrastructure, Network Infrastructure, IT Services and IT Development & Applications to monitor and detect threats to our network, enterprise systems, enterprise applications, and desktop systems, and coordinates University response to security breaches and security policy violations. The office also offers security services such as consulting and auditing, vulnerability scanning, and remote access to the campus community.
IT Infrastructure, a branch of the Planning & Information Resources Division, provides enterprise servers, telecommunication devices, cabling, and databases systems that form the foundation for the computing needs, communication services and facilities that support the University’s mission. Led by Bob Collins, IT Infrastructure is composed of Database Systems & Data Processing, Network Infrastructure, and Systems & Operations.
Database Systems and Data Processing
The Database Systems and Data Processing department, led by Maureen Castaldi, is responsible for the management, design, control, content and support of all administrative database systems and data processing functions. Staff members implement database standards and procedures that ensure the reliability and security of the data and determine database technology strategic direction.
The Office of Network Infrastructure (ONI), led by Ron Skutnick, provides leadership and management of communications network operations and services for data, voice and video networking needs. It supports the University community in planning for network expansion, monitors network capacity and availability, and assures critical network services. The Office of Network Infrastructure provides a full suite of campus telephone solutions while also supporting Internet connectivity. The department also manages the University’s Royal Card (ID card) transaction system and reader network, and a wide array of wired and wireless network services.
Systems & Operations
The Systems & Operations department, led by Christopher Krall, is responsible for the management, control, backup and support of all administrative enterprise servers, and computer operations functions. Staff members architect and implement standards and procedures that ensure the reliability and security of enterprise servers and related component systems.
The Project Management Office (PMO), led by Lorraine Mancuso guides major divisional initiatives across the departments making up the Infrastructure, and PIM branches, ensuring the delivery of successful projects through effective and efficient resource utilization. The PMO provides training and support for divisional project managers in the utilization of a standard project management (PM) methodology.