Banner Support Contacts

Do you have a question about Banner?

Below you will find the contacts for the various components or modules found within the Sungard Banner application, used as the Enterprise Resources Planning system for the University of Scranton. Each Banner component is supported by a Banner Coordinator in a given University department and Business Applications Analyst from IT Development & Applications. All questions should be sent to the appropriate Banner Coordinator.


The Banner Student system covers the areas of Recruiting, Admissions, Course Scheduling, Registration, Grades Processing, Academic History, CAPP, Faculty Load, Financial Aid, Accounts Receivable and Location Management/Housing.

The Banner Coordinators for these components are as follows (email addresses are found in the parentheses @scranton.edu):

The Banner Financial Aid system covers the areas of Financial Aid application processing, needs analysis, requirements tracking, budgeting, packaging and disbursement, funds management and loan processing, and Student Employment

The Banner Advancement/Alumni system covers the areas of Alumni and Development, including:  Constituents and Organizations, Prospect Management, Pledges & Gifts and Events Management

The Banner Finance system covers Requisitions, Purchasing, Accounts Receivable, Accounts Payable, General Ledger and Budgets

The coordinator for all Finance components is John Tabor (john.tabor@scranton.edu)

The Banner Human Resources system covers Employee/Human Resources Administration, Position Maintenance, Payroll/Compensation, and Employee Benefits
The User Coordinator for these components is as follows:

Banner Auxiliary systems cover those applications developed by IT Development & Applications to enhance the systems provided by Sungard HE for its Banner software.  Most of these applications are found on the Employee Applications tab or University Links tab of the my.scranton.edu portal
The Coordinators for the following Auxiliary systems are as follows:

The  Banner Document Management System (BDMS) covers all applications where documents are scanned, indexed and made available via Banner.

  The Coordinator for all components is  Anthony Gazoo (anthony.gazoo@scranton.edu)

The Banner Workflow system covers the development of applications defined as a workflow.
The ITDA Business Application Analyst for the department/system will coordinate any requests for Workflow applications or support for that department.

     
If your question does not fall within these areas please contact the Technology Support Center (techsupport@scranton.edu or 570-941-4357)
Contact Connie Wisdo (constance.wisdo@scranton.edu), Director of ITDA, for information about the Business Application Analyst designated for a particular application or Banner system.