VoIP Telephone Service

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The University of Scranton uses Voice over Internet Protocol (VoIP) for its telephone service. VoIP provides 4-digit dialing and voice mail boxes as well as free nationwide long-distance calling. VoIP transmits phone calls over a data network along with computing data traffic. VoIP offers a sustainable phone service over one network.

 

  • First time voicemail setupplus or minus

    • Dial the voicemail access number (570) 941-2450
    • Your mailbox number is the last 4 digits of your telephone number.
    • Your voice mail temporary pin is 1111
    • The first time you call the voice mail access number you will be asked to personalize your voice mailbox. You will need to choose a new pin and record your name.
  • How do I retrieve messages from my office phone?plus or minus

    • Press the button next to the line with voice mail (blinking envelope next to it)
    • Press the Messages Button
    • Enter the password followed by # 
    • Press 1 to Listen
    • Press 2 to Save 
    • Press 3 to Delete
  • Check your voicemail remotelyplus or minus

    • From off campus dial (570) 941‐2450
    • The system says “Enter your ID followed by pound (#)”
      • Enter your 4 digit extension and the # key
    • The system will say “Enter your password followed by #”
      • Enter your temporary password of 1111 followed by the # key
    • Follow prompts
  • Dialing Instructionsplus or minus

    • University Operator: Dial 0
    • Verizon Operator: Dial 9 + 0
    • Frontier Long Distance Operator: Dial 9 + 0 + 0
    • On-Campus Calls: Dial last four digits of phone number
    • Local Calls: Dial 9 + area code 570 or 272 + seven-digit phone number
    • Toll-Free Calls: Dial 9 + 1 + ten-digit toll free number
    • Long Distance Within The 570 and 272 Area Code: Dial 9 + 1 + area code 570 or 272 + seven-digit phone number
    • Long Distance Calls outside of 570 and 272 Area Code: Dial 9 + 1 + area code + seven-digit phone number
    • International Calls: Dial 9 + 011 + country code + city code + phone number
  • Voicemail forwardingplus or minus

    Did you know you can have your voicemail messages forwarded to your email as a .wav file so you could listen to the calls from your smartphone? If you travel or are away from your office, it may be convenient to request that the voice mail messages left on your office phone be sent to your email so you don’t have to call the voice mail system and check for possible messages being left.

    You can request this service by emailing techsupport@scranton.edu. Be sure to include your mailbox number (your personal office phone number).

  • Can you explain how to use the soft keys?plus or minus

    At the bottom of the phone display you will see four buttons. Each corresponds to the button display above it. For each action on the phone, there is a separate set of soft keys displayed.

    Some of the soft keys you will see displayed and their definition:

    • Redial – redials last number
    • Forward all – will prompt you to enter a number –or- you can press the Messages button to send all calls to voice mail
    • New call – automatically will go off hook and you can dial
    • DND = Do Not Disturb – if you press this key you will see “Do Not Disturb is active” on your display. To deactivate pick up handset and press DND once and hang up. This feature will send all calls directly to voice mail – may be needed if in a meeting.
    • Answer – Press to answer incoming call on speakerphone
    • Hold – Places a call on hold
    • EndCall – Ends the call
    • Transfer – Press to begin the transfer of a call from your phone to another -  then dial the extension you want to transfer to and hang up after you introduce the caller to the person you are transferring to.
    • More – more menus when on a call
    • Confrn – Conference call (3 way calling)
    • Resume – continue with call placed on hold or during transfer
  • How do I transfer a call?plus or minus

    • Press Transfer – caller is automatically placed on hold
    • Press Button of person you want to transfer to or dial the number or extension of where you want to transfer the call to – caller cannot hear your conversations with them
    • If that person does not want the call press End Call to end the call with them and then press resume to go back to the caller and either take a message or transfer to voice mail
    • If that person does want the call just press Transfer again
    • Once transferred, your call will end
  • When I receive a second call while on the phone, what do I do?plus or minus

    Utilize the Caller ID display to determine if you need to take the call. You will see the incoming number on your display and hear a short beep in your ear.

    You have three choices:

    1. If you want to take the call tell the 1st caller to hold.
      • Press the Answer softkey – this automatically places 1stcall on hold and connects you with 2nd call.
      • When you are done with the call you can press End Call softkey.
      • Press resume softkey to continue with 1st call.
    2. If you want to stay on with 2nd call and hang up with the 1st call, press the Hold softkey to place the 2nd call on hold.
      • Use the toggle button in the middle of the phone with two arrows to highlight the 1st call.
      • Press Resume softkey.
      • Explain that you need to hang up with them.
      • Press End Call.
      • Press Resume to continue speaking with 2nd caller.
    3. If you do not want to take the 2nd incoming call don’t answer and it will go directly to voice mail. If they leave a message while you are on the phone, you will see a red light on the base of the phone where the handset rests.
  • How do I use the directories button?plus or minus

    Press Directories button, this may also look like a book on your phone (use toggle button to move through choices).

    • Missed Calls
      • Shows calls that were not answered
    • Received Calls
      • Shows last 100 received calls
    • Placed Calls
      • Shows last 100 placed calls
    • Corporate Directory – Shows everyone on VoIP – eventually will show entire campus
  • Harassing Phone Callsplus or minus

    If you are receiving harassing telephone calls you should report the problem to the department of Public Safety (extension 7888).
  • Additional Resourcesplus or minus