Quick Answers: RoyalDrive

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This page provides answers to frequently asked questions. If you don't find an answer to your question here, please contact please contact the Technology Support Center at 570-941-HELP (4357) or email techsupport@scranton.edu.

  • How do I add a new file to my account?plus or minus

    You can add a new file to your account by clicking the Upload button.

    Basic Upload

    • Navigate to the folder to which you wish to upload files.
    • Click the Upload button.
    • If in advanced mode, click on the Basic Upload link.
    • Click the Choose File button. Browse to the file you wish to upload.
    • If you wish to upload more than one file, click Add Files and click the Choose Files button for each file.
    • Click the Start Upload button when ready to upload files.

    Advanced Upload

    • Navigate to the folder to which you wish to upload files.
    • Click the Upload button.
    • If in basic mode, click on the Advanced Upload link.
    • You have two options when uploading files using Advanced Upload.
    • You may drag and drop files and folders onto the drag-and-drop area.
    • You may click Browse and select files to upload.
    • Click the Start Upload button when ready to upload files.
    • Should the upload stop or receive an error, click Done to exit the upload page.
  • How do I edit a file that's already in my account?plus or minus

    If you are using the Xythos interface in conjunction with the Xythos Drive and the file is an Office or text file, you should be able to open the file by clicking on the file's name, edit the file, and save the file. However, if you are not using the Xythos interface with the Xythos Drive, you must open the file, save it locally, and then proceed with your edits.
  • How do I allow someone else to edit my file?plus or minus

    In order for someone else to edit your file, they must have write permission on that file. There are several ways in which someone else can be granted write permission on your file. The appropriate method to use for granting such permission depends on what type of user that other person is.

    If the person you wish to edit your file is another Xythos user, you may grant specific write permission to that person through the file's Sharing permissions. 

    If the person you wish to edit your file is not a Xythos user, you may issue that person a write-permission ticket for the specific file.

  • I am able to navigate around my account, but I get an error when I try to download a file. Why can't I read my files anymore?plus or minus

    If you cannot read one of your own files, you, or another user, may have exceeded the bandwidth quota for your folder. Your bandwidth quota applies to uploads to and downloads from your account for ALL users accessing files under your home folder. You will not be able to upload or download files until your bandwidth quota is no longer at its limit. Once the time over which your bandwidth quota applies has lapsed, you will be able to access your files again.
  • I can't find a file but I know I've uploaded it to my account before, how can I find it?plus or minus

    You can find a file using either the Quick Search or the Search/Advanced Search. Quick Search offers you the possibility of searching for a file based on its name and/or contents only for the current folder. The Search and Advanced Search options offer you the possibility of searching for a file based on its name, contents and any of its properties across all folders.
  • How do I link to someone else's directory?plus or minus

    If someone else grants you read access to their folder, you may create a direct link to that folder using your Bookmarks. A bookmark is defined as a shortcut to your folder or another user's folder for which you have permission to access.
  • How do I create a ticket to allow someone temporary access to files/folders?plus or minus

    • A ticket allows another user, or group of users, access to files/folders for a set amount of time.
    • To create a ticket, right-click on the folder (or file) you wish to grant allow access to, select Manage > Tickets.
    • You will be presented with the Tickets screen. You will most likely see a message: "There are no Tickets for this resource.”
    • Click on the New Ticket button.
    • A Permissions box will pop up to allow you to set the type of permissions you want the recipient of the ticket to have on this file/folder.
      • You can rename the ticket for easier identification.
      • You can select Viewer (Read only) or Contributor (Read, Write, Delete).
      • You can also set a limit on the time the ticket will be active from seconds, to days, to months, years or select unlimited.
    • Click the OK button when finished.
    • You will now see the ticket that was created. Place a check mark in the box to the left of the ticket and click the Email button.
    • The Send Email screen will display with a To field.
      • Type the person's last name in the box in the To field. If the person is an employee and has a University email account, the system will find the person's email address, select it. If the person is not an employee of the University, you will need to type the person's entire email address. You can enter as many people as you wish.
    • You can also add text to the body of the email if you wish.
    • If you want to receive a copy of the email, check the "Also send the email to me" box at the bottom of the email.
    • Click the Send button when finished.
    • Inform the recipient that when they receive the email, they can save it in their favorites (if not a University employee) or bookmark it in RoyalDrive (if they are a University employee). You can use this Ticket option on both the Folder and File level.
  • Is there a way for me to find out every time someone edits a certain file?plus or minus

    If your administrator has turned this feature on, you can be notified when a file has been edited by using Subscriptions. Subscriptions give users the ability to request to be notified via email when files or folders, to which that user has read access, are viewed or changed.
  • What is the difference between Permissions and Inherit Permissions?plus or minus

    Regular permissions apply specifically to the folder itself. Regular permissions define who has what access to the folder and optionally, the current contents of the folder. Inheritable permissions are the permissions that you grant to a contact on all additional folders created within that folder and all files uploaded in the future to that folder. Generally, you can think of Inheritable Permissions as a set of permission rules for future folders and files.
  • How can I change permissions across multiple folders and files?plus or minus

    Overwrite Permissions takes the permission set of a folder and makes that the permission set for all files and sub-folders within the respective folder. If you do not choose Overwrite Permissions and instead change a single permission on a folder, only that specific change will be applied across all sub-folders and files, given that you choose the "Apply the changed permissions to this folder as well as its sub-folders and files." option of course.

    For example, if you look at a folder and it has Public with no checked permissions and Users with Accounts have Read permissions and you simply take away Read access by unchecking that permission on the Permissions page for User with Accounts, you may not be accomplishing what you want. There may be a file within that folder that has Read for Public. You may think because the folder has no access permissions defined for Public, the files must also. But you can only ensure that all files within that folder have both no Public and no Users with Accounts permission by first taking away the Read permissions for Users with Account permission on the particular folder and then choosing Overwrite Permissions so that the entire permission set is applied to sub-folders and files.

  • How Do I Request a Royal Drive Account?plus or minus

    Royal Drive is available to selected members of The University of Scranton community for the storage of personal and University related data.

    Users are granted a default quota of 5GB in their user directory. This quota includes files that have been placed in the trash (or deleted), but not yet purged. There is a 1GB bandwidth quota over 24 hours on User directories. This quota is global and is used up by any user (authenticated or public) that accesses documents in the user directory. All full time faculty and staff are automatically assigned Royal Drive accounts.

    Part-time Faculty and Part-time Staff can request Royal Drive accounts through the Technology Support Center. Students can also obtain a Royal Drive account. A request for a student account needs to be submitted by an academic or administrative department sponsor. This request also needs to be made through the Technology Support Center.

    Requests for a User Directory: Requests for a User Directory need to be made through the Technology Support Center, formerly known as the Help Desk. You will be required to provide the name of the individual as well as their Royal ID number. The Technology Support Center can be contacted:

    In person: Alumni Memorial Hall, Room 102

    By phone: 570-941-4357 (570-941-HELP)

    By email: techsupport@scranton.edu

    http://www.scranton.edu/techsupport

  • How do I request a Royal Drive Group Directory?plus or minus

    Royal Drive Group Directories are available for University Departments and groups to store necessary files and documents. These directories enable an easier way for departments and groups to share and manage common files. It eliminates the need for custom sharing setups on individual files for users that communicate on a regular basis and with common access needs.

    Group Directories are not associated with a specific user account, but are accessible off of the Groups area of Royal Drive. Each Group Directory has its own members, quota, trash, and location which are separate from any of the users that have access to it. Each group manager is responsible for the overall management of the group's files and permissions. This manager can delegate these responsibilities to other members of the group. Group Directories are granted a default quota of 1GB. This quota includes files that have been placed in the trash (or deleted) but not yet purged. Groups Directories have a 1GB/hour bandwidth quota. This quota is global and is used up by any user (authenticated or public) that accesses documents in the group directory.

    Requests for a Group Directory need to be made through the Technology Support Center, formerly known as the Help Desk. You will be required to provide the names of the individuals who will be included in the new Group Directory as well as their Royal ID numbers. The Technology Support Center can be contacted:

    In person: Alumni Memorial Hall, Room 102
    By phone: 570-941-4357 (570-941-HELP)
    By email: techsupport@scranton.edu
    http://www.scranton.edu/techsupport