Technology Resources for Graduate Students

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This page is designed to help graduate students navigate through our various campus technology resources. Review the options below to learn more about our wireless campus networks, my.Scranton portal, Royal Card and our Technology Support Center. 

Technology Support Center

If you have questions, we’re here to help. The Technology Support Center staff assists students with computers, network access,e-mail accounts and software. We can troubleshoot and resolve issues with both the Mac and Windows operating systems. Visit us in Alumni Memorial Hall or call 570-941-HELP (4357) any time with tech questions and we will do our best to assist you.

Computing Policies

It is your responsibility to abide by all rules and regulations associated with the use of the University’s information technology resources. These include state and federal laws, as well as the University of Scranton Acceptable Use Agreement and computing policies. Please review all computing policies.

Download Office 365 Programs for Free

University students can currently download and install Office 365 ProPlus, a full version of Office, on five personal devices (laptop, desktop computers, tablets and phones) at no charge. All programs in this package (Word, Excel, PowerPoint, Outlook, Access, OneNote, Publisher and Skype for Business) have the same functionality as other versions of Office and can also be used offline. Download and install Office today.

You should have obtained your Royal ID Number in your admissions letter. As a new student, you will need to claim your account by visiting scranton.edu/accepted. Once you have claimed your account, you will be able to access your student resources in the my.Scranton portal and setup your account password.

Passwords

Use a unique password for your Scranton.edu account that is not shared with other services or websites. Change it every six months. You can create a strong password by following these guidelines:

  • at least 9 characters
  • at least one number, one uppercase letter, one lowercase letter
  • do not use the names of your families, friends or pets
  • do not use postcodes, house numbers, phone numbers, birth dates, ID card numbers, social security numbers
  • do not use any dictionary words
  • do not let your Web browsers store your passwords
  • turn on 2-step authentication whenever possible

As a student of the University, we have gathered all of your information in one place. Access your student profile, classes, grades, financial and and billing information through Self Service in the my.Scranton portal. 

Get in and get started. 

To get to Self Service, log into http://my.scranton.edu using your University of Scranton Royal ID and my.Scranton password. Then do the following:

  • Click the Home tab
  • Click the Self Service link
  • Follow navigation links to the desired information

Royal Cards are multi-purpose photo ID card for all students, faculty and staff. Your Royal Card is your key to a range of resources, building access and services on campus. ID cards may be obtained at the Royal Card Office, located at the Technology Support Center in the Alumni Memorial Hall, Rm 102.

Lost cards should be reported immediately to prevent unauthorized use of your card. To report a lost card, call the Technology Support Center at 570-941-4357 or after hours contact Public Safety at 570-941-7888. 

Make sure to carry it with you at all times.

For more information concerning online deposits, account balance, view your transactions or to deactivate your card, visit scranton.edu/royalcard.

The University provides many computing facilities on campus as well as extensive access to our wireless networks. General access labs are available in the Weinberg Memorial Library. The Weinberg Memorial Library Computer Labs provide 24/7 access. Most academic departments provide instructional and general use computing labs for their students as well.

Find out more about the library and available study spaces and group study rooms.

Laptops and Tablets

The library also provides loaner laptops, which may be checked out for use in the library, on a first come, first served basis. Click for more information.

Our campus wireless network is dedicated to enabling students to effectively and efficiently utilize technology in their education. By using our Wi-Fi, you can save on your phone data plan. This service is offered by the University for the benefit of its students. 

  • RoyalSecure, our wireless network, provides easy and secure internet access
  • Before coming to campus: you can setup your Scranton wireless network by going to cloudpath.scranton.edu/external/
  • For security purposes, students are not allowed to configure their own wireless network at any time

Connecting to our RoyalSecure Wireless Network

  1. Connect your computer to the University's network. This can be done via wireless (ROYALAIR). Contact the TSC at (570)-941-4357 if you need assistance with any listed steps.
  2. Launch a web browser - you will be redirected to a network authentication page. If you are not redirected, try to navigate to an external website such as cnn.com.
  3. Accept the End-User License Agreement and click ‘Start’
  4. Download the XpressConnect Application: Depending upon what web browser you use, a security prompt should appear requesting to either download or run XpressConnect.
  5. Click Run or Open if prompted. The installation is complete when the XpressConnect application opens in a new window prompting you for your RoyalID and my.scranton password.
  6. At the XpressConnect login window, enter your RoyalID, my.scranton.edu password and then click on ‘Continue’. Please note that during the XpressConnect process Mac users may receive multiple prompts requesting their device’s administrative credentials for XpressConnect to continue.
  7. XpressConnect will now configure your device to our network, authenticate your credentials and validate connectivity. If there are any failures during these checks, XpressConnect will notify you with what went wrong. When the onboarding process is successful, you will be redirected to a Scranton.edu webpage. 

Troubleshooting Tips

A common reason for authentication failure is that the my.scranton.edu password needs to be changed. If this occurs, you will have temporary my.scranton.edu access to change your password. Please change your password, making sure there are no special characters included. (!@#$%^&*) 

Review our wireless network information.

The University makes every effort to keep students protected from viruses and attacks by hackers. Your computer must be equipped with an anti-virus software program, have all critical updates installed and you should be using an anti-spyware and adware removal tool. All students are advised to back-up their data regularly, in case of problems which can result in loss of all your files.

What If I Get A Virus?

Your computer will have to be quarantined from the campus network and a message instructing you to contact the Technology Support Center (TSC) will appear. We will attempt to remove the malware, which may erase all your files. Be prepared to restore your system, if this happens, using your back-up files and original discs (we are unable to perform data back-up or restoration services on student computers).

Review recommended malware tools.

University of Scranton staff will never ask you for your password in an email, in person or over the phone.