Services & Policies - Spring 2002

User Satisfaction Survey Preliminary Findings

The Library is currently conducting a survey of its users to assess satisfaction with the building, its resources and services. The survey will continue through the Spring, 2002 semester. To provide your feedback, you can go to the URL directly, or go to the Library's homepage, select "News and Events." From the "News and Events" list, select "What's New?" The Survey is available at "Library Survey Underway" on the "What's New?" page. Completion of the survey enters one into a drawing for four prizes: a pair of movie tickets, a Steamtown Mall gift certificate, a University of Scranton bookstore certificate and an gift certificate.
Since the survey is still underway, the tabulation of the numeric rating has not been completed. Anecdotal responses have already had an impact on future Library planning.The following survey response questions have been (*) or soon will be (**) addressed:

* users can identify databases by subjects by going to the Electronic Indexes page and selecting the green box, "Databases by Subject"

*to tell if something is fulltext see the table of electronic databases. Databases are abstracts and have no fulltext (N) are fulltext (F) or are partially fulltext (P)

*the new ProQuest Nursing Journals database provides more health related fulltext journals

* the loan period for laptops has been extended

* The Pennsylvania Academic Library Consortium, Inc. (PALCI) makes the collections of 25 academic libraries available for direct borrowing by users. PALCI is available on the Library's Online Public Catalog pages. PALCI allows a borrower to initiate the loan of a book out-on-loan from the Weinberg Memorial Collection.

** concerns about the quantity, speed and repair of computers is under study

** the ability to link personal laptops to the wireless network is under investigation

** workstations are planned for the carrels on upper floors.
Users are pleased that computers are not allowed in the Quiet Study Room, reflecting the general demand for more quiet space. Although some find the Java City Coffee Bar to be noisy, a greater number like it and want it open 24 hours.Reponses to the survey are confidential.

Social Security Numbers are used to select prizewinners but responses to the survey are consolidates so that a response is not associated with an individual.

Bonnie Strohl