2009 Survey Results

Highlights of Results

PDF of Full University of Scranton Report

Respondents rate questions from 3-9, with 9 indicating the highest rating. It is interesting to examine the differences in ratings for the University as a whole, for undergraduates, for graduates and for faculty.

University as a whole

Statistics

Statistics

For affect of service, staff exceeded users' expectations for willingness to help others (AS-8). Ratings were high for employees who give users individual attention (AS-2) are dependable in handling users' service problems (AS-9) and who deal with users in a caring fashion (AS-6).

Statistics

For Information Control, the Library came closest to meeting users' expectations for making information easily accessible for independent use (IC-7) and had the greatest gap for having modern equipment that lets me easily access needed information (IC -5). This gap is further documented in users' open ended comments (link)

Statistics

The Library as a place best met users expectations for a comfortable and inviting location (LP-3) and had the greatest gap for community space for group learning and group study (LP-5).

Statistics

Undergraduates

Undergraduates are satisfied with staff. For information control, modern equipment that lets me easily access needed information (IC -5) received the lowest rating. The greatest gap in the library as a place was for community space for group learning and group study (LP-5).

Statistics

Graduate Students

Affect of service exceeded graduate student expectations for staffs willingness to help users (AS-8) and giving users individual attention (AS-2). Services to not meet users minimum expectations for modern equipment that lets me easily access needed information (IC -5) or for a library Web site that enables me to locate information on my own (IC-2). As for undergraduates, the greatest gap in the library as a place was for community space for group learning and group study (LP-5).

Statistics

Faculty

Affect of service received its highest ratings from faculty. Information control was scored lowest for a library Web site that enables me to locate information on my own (IC-2) and for print and/or electronic journal collection I require for my work (IC-8). Unlike the assessment by students, the Library exceeded faculty expectations for community space (LP-5), a comfortable and inviting location (LP-3) and quiet space for individual activities (LP-2).

Statistics

Results by discipline
The discipline analysis radial charts illustrate the different priorities and assessment of students and faculty by academic disciplines. Due to the low response rate, this information is not as representative as the Library desired. When only two or three students respond, their ratings can skew the picture of how well the Library is meeting the needs of students in that area.

PDF of the University of Scranton Report by Disciplines