2006 Survey

2006 LibQual+TM Survey Results

Highlights of Results
PDF of Full University of Scranton Report

Users are satisfied by the way in which they are treated; the librarians’ support for learning, research and/or teaching and the overall quality of service. The Library’s highest ratings were in the affect of services area, especially for instilling confidence and for staff who are knowledgeable, caring, and willing to help. Staff exceeded users’ highest expectations for a staff that reflects and promotes the Jesuit ideals of social justice and respect for all.

The highest score for a question is 9. The higher the score, the more important it is to the user.

The Weinberg Library exceeded users’ expectations for a staff that promotes Jesuit ideas of social justice and respect for all persons and was within user expectations (the zone of tolerance) for the diversity of the collection, teaching access, evaluation and information skills, the Ask-a-Librarian chat and archives.

Dimension
Minimum Mean
Desired Mean
Perceived Mean
Affect of Service
6.71
7.84
7.57
Information Control
6.89
8.03
7.40
Library as a Place
6.71
7.89
7.36

Although meeting minimum expectations, lower measures of user satisfaction are indicated for information control, specifically, access to resources from home or office, print and electronic journal holdings, and in library as a place, for the availability of group study space and noise. The higher desired mean, 8.03, for information control indicates that this is more important to users.

For the Jesuit Libraries participating is this administration of LibQual+™, responses for the University of Scranton Weinberg Memorial Library indicate a higher minimum expectation, a higher desired mean and a higher perceived mean than for that of the group as a whole, although individual libraries may have a higher score on individual questions within the three dimensions. The Weinberg Memorial Library, as a place, was rated substantially more favorably than the group rating for Boston College, Canisius College, College of the Holy Cross, Creighton University, Fairfield University, Fordham University, Georgetown University, Gleeson Library, Gonzaga University, John Carroll University, Le Moyne College, Loyola University Chicago, Loyola University New Orleans, Loyola/Notre Dame Library, Marquette University, Regis University, Saint Louis University, Santa Clara University, Seattle University, University of Detroit Mercy, and Xavier University libraries.

Association of Jesuit Colleges and University Scores: PDF of Full AJCU Report

Dimension
Minimum Mean
Desired Mean
Perceived Mean
Affect of Service
6.49
7.86
7.21
Information Control
6.81
8.18
7.16
Library as a Place
6.45
7.90
6.93

The Weinberg Library exceeded users’ expectations for a staff that promotes Jesuit ideas of social justice and respect for all persons and was within user expectations (the zone of tolerance) for the diversity of the collection, teaching access, evaluation and information skills, the Ask-a-Librarian chat and archives.

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